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~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
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Search: subject:"Call centre"
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Call centre
7
Callcenter
7
Call centres
2
Human Resource Management
2
India
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2
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2
Arbeitsbedingungen
1
Arbeitsbeziehungen
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Connell, Julia
2
Hannif, Zeenobiyah
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Hendrickse, Rozenda
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McNally, Jeffrey J.
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Mueller, Frank
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Noronha, Ernesto
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Oodith, Devina
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Panda, Tapan Kumar
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Parumasur, Sanjana Brijball
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Purani, Keyoor
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Employee relations
Problems and perspectives in management : PPM ; international research journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
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1
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
2
Service employee adaptiveness : exploring the impact of role-stress and managerial control approaches
Sahadev, Sunil
;
Purani, Keyoor
;
Panda, Tapan Kumar
- In:
Employee relations
39
(
2017
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10011623895
Saved in:
3
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
4
Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
Employee relations
36
(
2014
)
3
,
pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
Saved in:
5
The practice of teamwork in health industry call centres
Valsecchi, Raffaella
;
Wise, Sarah
;
Mueller, Frank
; …
- In:
Employee relations
34
(
2012
)
3
,
pp. 288-305
Persistent link: https://www.econbiz.de/10009560029
Saved in:
6
The effects of employee perceptions of monitoring procedures on turnover
Haley, Lynn M.
;
Flint, Douglas
;
McNally, Jeffrey J.
- In:
Problems and perspectives in management : PPM ; …
10
(
2012
)
3
,
pp. 75-82
Persistent link: https://www.econbiz.de/10009701755
Saved in:
7
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
8
Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia
;
Hannif, Zeenobiyah
- In:
Employee relations
31
(
2009
)
4
,
pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
Saved in:
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