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~isPartOf:"Employee relations"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Service employee adaptiveness : exploring the impact of role-stress and managerial control approaches
Sahadev, Sunil
;
Purani, Keyoor
;
Panda, Tapan Kumar
- In:
Employee relations
39
(
2017
)
1
,
pp. 54-78
Persistent link: https://www.econbiz.de/10011623895
Saved in:
3
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
4
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
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