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~isPartOf:"Enterprise information systems design, implementation and management : organizational applications"
~isPartOf:"Research Policy"
~subject:"Business process management"
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A process for estimating the value of ITIL implementations
Oliveira, Pedro
;
Furtado da Silva, Nuno
;
Silva, Miguel …
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Enterprise information systems design, implementation …
,
(pp. 396-411)
.
2011
Persistent link: https://www.econbiz.de/10008646918
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