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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Airbnb"
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Airbnb
Beschwerdemanagement
91
Complaint management
91
Dienstleistungsqualität
62
Service quality
62
Customer satisfaction
46
Kundenzufriedenheit
46
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
32
Konsumentenverhalten
32
Service failure
22
Customer service
20
Kundenservice
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Service recovery
18
Dienstleistungssektor
14
Service industry
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Emotion
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USA
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United States
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Gerechtigkeit
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Andajigarmaroudi, Saeed
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Kim, Hyunsu
1
Lu, Lu
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Miao, Li
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Mihalik, Brian J.
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Mody, Makarand Amrish
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
International journal of production economics
Journal of the Academy of Marketing Science
Source
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ECONIS (ZBW)
3
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
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