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~isPartOf:"EuroMed journal of business"
~isPartOf:"Journal of retailing"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Search: subject:"Switching costs"
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Customer satisfaction
Dienstleistungsqualität
Switching behaviour
9
Wechselverhalten
9
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Switching costs
5
B-to-B-Marketing
3
Business-to-business marketing
3
Lieferantenmanagement
3
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2
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1995-2008
1
Business-to-Business marketing
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Constraint
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Construal level theory
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Customer relationships
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Customer retention management
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Customer service
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Customer social ties
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Hierarchical linear modeling
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Inter-organizational relationship
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Kundenservice
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Kundenwert
1
Loyalty
1
Marketing-mix
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Medical device industry
1
Medical technology
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Blut, Markus
2
Evanschitzky, Heiner
2
Beatty, Sharon E.
1
Brock, Christian
1
Chiang, Jeongwen
1
Cobelli, Nicola
1
Confente, Ilenia
1
Gligor, David M.
1
Ji, Chen
1
Ma, Jianmei
1
Malhotra, Naresh K.
1
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1
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1
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1
Shafei, Ingy
1
Shi, Wenhua
1
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1
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1
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1
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EuroMed journal of business
Journal of retailing
The journal of business & industrial marketing
Journal of business research : JBR
6
The service industries journal
6
Journal of retailing and consumer services
5
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service theory and practice : JSTP
2
Management research review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Psychology & marketing
2
Service business
2
Services marketing quarterly
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
The journal of applied business research
2
Accounting horizons : a quarterly publication of the American Accounting Association
1
Accounting research journal
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Bangladesh journal of political economy
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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Corporate reputation review
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E3 Journal of Business Management and Economics.
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Electronic markets : the international journal on networked business
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ECONIS (ZBW)
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1
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
3
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
4
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
5
The impact of service characteristics on the
switching
costs
-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
New insights in the moderating effect of
switching
costs
on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
7
Contrasting the drivers of switching intent and switching bhavior in contractual service settings
Wirtz, Jochen
;
Xiao, Ping
;
Chiang, Jeongwen
;
Malhotra, …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 463-480
Persistent link: https://www.econbiz.de/10010473276
Saved in:
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