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~isPartOf:"European business review : EBR ; the official journal of the International Management Centres, Europe"
~isPartOf:"Journal of service research : JSR"
~subject:"Service quality"
~subject:"Service-Dominant Logic"
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Service quality
Service-Dominant Logic
Customer value
19
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19
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15
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7
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European business review : EBR ; the official journal of the International Management Centres, Europe
Journal of service research : JSR
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of retailing and consumer services
11
Marketing theory
10
International journal of contemporary hospitality management
9
Journal of service management
7
Journal of hospitality and tourism insights
6
Journal of service theory and practice : JSTP
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services and operations management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of marketing management : MM
4
Tourism management : research, policies, practice
4
Cogent business & management
3
International journal of retail & distribution management
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International journal of services, economics and management
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Journal of business-to-business marketing
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Journal of strategic marketing
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Management decision : MD
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Marketing : ZFP ; journal of research and management
3
AMS review : official publication of the Academy of Marketing Science
2
Australasian marketing journal
2
Electronic commerce research
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European Sport management quarterly : ESMQ
2
European journal of marketing
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Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail and distribution management
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ECONIS (ZBW)
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
What stories unfold : empirically grasping value co-creation
Hansen, Anne Vorre
- In:
European business review : EBR ; the official journal …
29
(
2017
)
1
,
pp. 2-14
Persistent link: https://www.econbiz.de/10011646725
Saved in:
3
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
4
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
The transformative value of a service experience
Blocker, Christopher P.
;
Barrios, Andrés
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
Saved in:
7
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
8
Customer dominant value formation in service
Heinonen, Kristina
;
Strandvik, Tore
;
Voima, Päivi
- In:
European business review : EBR ; the official journal …
25
(
2013
)
2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10009723905
Saved in:
9
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
10
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
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