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~isPartOf:"European journal of industrial relations"
~isPartOf:"Industrial relations : a journal of economy & society"
~person:"Blatter, David"
~person:"Sørensen, Ole H."
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European journal of industrial relations
Industrial relations : a journal of economy & society
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The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
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