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~isPartOf:"European journal of industrial relations"
~isPartOf:"Industrial relations : a journal of economy & society"
~person:"O’Brady, Sean"
~person:"Poster, Winifred R."
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European journal of industrial relations
Industrial relations : a journal of economy & society
Borders in service : enactments of nationhood in transnational call centres
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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The high costs of outsourcing : vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
2
Who's on the line? : Indian call center agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
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