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~isPartOf:"European journal of industrial relations"
~isPartOf:"New technology, work and employment"
~subject:"Tarifverhandlungen"
~subject:"USA"
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Tarifverhandlungen
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Call centre
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Callcenter
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Arbeitsmarktsegmentation
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call centres
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Aparicio-Valverde, Mireia
1
Doellgast, Virginia
1
Lund, John R.
1
Mottweiler, Hannelore
1
Schönauer, Annika
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Shire, Karen A.
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Wigman, Bert
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European journal of industrial relations
New technology, work and employment
Industrial relations : a journal of economy & society
4
Working paper / National Bureau of Economic Research, Inc.
4
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
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Management science : journal of the Institute for Operations Research and the Management Sciences
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NBER working paper series
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The journal of services marketing
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The quarterly journal of economics
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Working paper series / Center for Advanced Human Resource Studies
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A Wiley-Becker-Hayes publication
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Academy of Management journal : AMJ
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American metal market, 1976, May 14, suppl.
1
Borders in service : enactments of nationhood in transnational call centres
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Brookings trade forum
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CSAE working paper / Centre for the Study of African Economies
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Discussion paper series / IZA
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Economic Research Initiatives at Duke (ERID) Working Paper
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Harvard business review : HBR
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Harvard-Business-Manager : das Wissen der Besten
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Human performance
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Human resource management
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Information sciences series
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Information systems management
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Information systems research : ISR
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International journal of revenue management : IJRM
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Journal of management accounting research : JMAR
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Journal of service research : JSR
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Journal of the European Economic Association : JEEA
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Managing service quality : MSQ ; an international journal
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Organization : the critical journal of organization, theory and society
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Personnel psychology : a journal of applied research
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Psychology & marketing
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Review of business information systems
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The American economic review
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The international journal of human resource management
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ECONIS (ZBW)
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Collective bargaining and temporary contracts in call centre employment in Austria, Germany and Spain
Shire, Karen A.
;
Schönauer, Annika
;
Aparicio-Valverde, …
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 437-456
Persistent link: https://www.econbiz.de/10003916053
Saved in:
2
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
3
National industrial relations and local bargaining power in the US and German telecommunications industries
Doellgast, Virginia
- In:
European journal of industrial relations
14
(
2008
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003757912
Saved in:
4
Making and maintaining the subject in call centre work
Winiecki, Don
;
Wigman, Bert
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10003494474
Saved in:
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