//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Kundenbindungsprogramm"
~subject:"Salespeople"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Kundenbindungsprogramm
Salespeople
Beziehungsmarketing
203
Relationship marketing
203
Consumer behaviour
103
Konsumentenverhalten
103
Customer satisfaction
47
Kundenzufriedenheit
47
Dienstleistungsqualität
32
Service quality
32
Lieferantenmanagement
28
Supplier relationship management
28
Brand management
23
Markenführung
23
Verkaufspersonal
23
Social Web
21
Social web
21
Brand image
20
Customer integration
20
Kundenintegration
20
Markenimage
20
Internet marketing
18
Marketing management
18
Marketingmanagement
18
Online-Marketing
18
Customer value
17
Kundenwert
17
Customer engagement
14
Customer service
13
Firm performance
13
Kundenservice
13
Loyalty program
13
Unternehmenserfolg
13
B-to-B-Marketing
12
Business-to-business marketing
12
Social media
12
USA
12
United States
12
Brand
11
Dienstleistungssektor
11
more ...
less ...
Online availability
All
Undetermined
19
Free
3
Type of publication
All
Article
36
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
Language
All
English
36
Author
All
Homburg, Christian
3
Lam, Son K.
3
Wieseke, Jan
3
Alavi, Sascha
2
DeCarlo, Thomas E.
2
Habel, Johannes
2
Hughes, Douglas E.
2
Itani, Omar S.
2
Klarmann, Martin
2
Palmatier, Robert W.
2
Rapp, Adam
2
Schmitz, Christian
2
Steinhoff, Lena
2
Agnihotri, Raj
1
Ahearne, Michael
1
Badrinarayanan, Vishag
1
Bagga, Charan K.
1
Bagozzi, Richard P.
1
Banik, Shanta
1
Beck, Jonathan M.
1
Beitelspacher, Lauren Skinner
1
Belli, Alex
1
Benavent, Christophe
1
Bendle, Neil T.
1
Berg, Wouter E. van den
1
Bharadwaj, Sundar
1
Bijmolt, Tammo H. A.
1
Bill, Fabian
1
Blut, Markus
1
Bornemann, Torsten
1
Brown, Tom
1
Böhm, Eva
1
Carrillat, François A.
1
Chaker, Nawar N.
1
Chaudhuri, Malika
1
Chin, Wynne W.
1
Chonko, Lawrence B.
1
Cox, David
1
Cron, William L.
1
Dietvorst, Roeland C.
1
more ...
less ...
Published in...
All
European journal of marketing
Journal of the Academy of Marketing Science
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of business research : JBR
40
Journal of retailing and consumer services
40
The journal of personal selling & sales management : JPSSM
40
The journal of business & industrial marketing
26
International journal of hospitality management
18
Journal of personal selling & sales management
17
Journal of marketing
13
Journal of retailing
13
The service industries journal
13
European journal of marketing : EJM
12
The journal of services marketing
12
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of service research : JSR
10
International journal of retail & distribution management
9
Journal of hospitality marketing & management
8
International journal of contemporary hospitality management
7
Journal of business-to-business marketing
7
Journal of financial services marketing : JFSM
7
Journal of travel and tourism marketing
7
Marketing letters : a journal of research in marketing
7
SpringerLink / Bücher
7
Asia Pacific journal of marketing and logistics
6
Journal of marketing research : JMR
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Gabler Edition Wissenschaft
5
Journal of business ethics : JOBE
5
Journal of strategic marketing
5
Marketing intelligence & planning
5
Psychology & marketing
5
The Oxford handbook of strategic sales and sales management
5
The international review of retail, distribution and consumer research
5
Tourism management : research, policies, practice
5
Business horizons
4
Journal of business economics : JBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
more ...
less ...
Source
All
ECONIS (ZBW)
36
Showing
1
-
10
of
36
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
2
Separating customer heterogeneity, points pressure and rewarded behavior to assess a retail loyalty program
Nastasoiu, Alina
;
Bendle, Neil T.
;
Bagga, Charan K.
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
6
,
pp. 1132-1150
Persistent link: https://www.econbiz.de/10012659705
Saved in:
3
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
4
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
5
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
6
Status demotion in hierarchical loyalty programs and customers' revenge and avoidance intentions
Banik, Shanta
;
Gao, Yongqiang
;
Rabbanee, Fazlul K.
- In:
European journal of marketing
56
(
2022
)
1
,
pp. 1-30
Persistent link: https://www.econbiz.de/10012798621
Saved in:
7
40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Belli, Alex
;
O'Rourke, Anne-Maree
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 147-173
Persistent link: https://www.econbiz.de/10012819749
Saved in:
8
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
9
Salesperson moral identity and value co-creation
Itani, Omar S.
;
Chonko, Lawrence B.
;
Agnihotri, Raj
- In:
European journal of marketing
56
(
2022
)
2
,
pp. 500-531
Persistent link: https://www.econbiz.de/10013173438
Saved in:
10
The dark side of channel loyalty programmes : managing tier demotion and deceitful behaviours
Cox, David
- In:
European journal of marketing
56
(
2022
)
9
,
pp. 2533-2545
Persistent link: https://www.econbiz.de/10013457370
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->