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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Relationship marketing"
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Relationship marketing
Emotion
66
Consumer behaviour
46
Konsumentenverhalten
46
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
11
Dienstleistungsqualität
8
Personality psychology
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Viral marketing
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Virales Marketing
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Anaza, Nwamaka A.
1
Ashkanasy, Neal M.
1
Bhagwatwar, Akshay
1
Buil, Isabel
1
De Chernatony, Leslie
1
Ding, Cherng G.
1
Du, Kui
1
Feng, Yuqiang
1
Gouran, Dennis S.
1
He, Hongwei
1
Hill, Sally Rao
1
Ivaturi, Koteswara
1
Kolo, Olivia
1
Lau, Raymond Yiu Keung
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Li, Chunping
1
Li, Gaoyong
1
Liu, Lu
1
Liu, Luning
1
Lu, Jiandong
1
Luo, Bei
1
Nowlin, Edward L.
1
Ow, Terence T.
1
Russell-Bennett, Rebekah
1
Tombs, Alastair
1
Tombs, Alastair G.
1
Tseng, Timmy H.
1
Vlachos, Pavlos A.
1
Wallace, Elaine
1
Wang, Xiaolei
1
Wu, Gavin Jiayun
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European journal of marketing : EJM
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of business research : JBR
41
Journal of retailing and consumer services
39
International journal of hospitality management
36
The journal of services marketing
19
The journal of brand management : an international journal
16
The journal of product & brand management
14
Psychology & marketing
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service theory and practice : JSTP
9
Journal of travel and tourism marketing
9
Service business
9
The service industries journal
9
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of hospitality marketing & management
8
Journal of service research : JSR
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Journal of business ethics : JOBE
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Administrative Sciences : open access journal
5
Cogent business & management
5
International journal of market research
5
Journal of customer behaviour
5
Journal of the Academy of Marketing Science
5
The international journal of bank marketing : IJBM
5
The journal of personal selling & sales management : JPSSM
5
European journal of marketing
4
Global business review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic marketing and retailing : IJEMR
4
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ECONIS (ZBW)
11
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1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
2
Empathy, CIO-CEO relationship, and digital transformation
Liu, Lu
;
Du, Kui
;
Li, Gaoyong
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014303441
Saved in:
3
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Wang, Xiaolei
;
Lu, Jiandong
;
Ow, Terence T.
;
Feng, Yuqiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494912
Saved in:
4
Mapping sentiments to themes of customer reactions on social media during a security hack : a justice theory perspective
Ivaturi, Koteswara
;
Bhagwatwar, Akshay
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012300871
Saved in:
5
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
6
Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment
He, Hongwei
;
Zhu, Weichun
;
Gouran, Dennis S.
;
Kolo, Olivia
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10011459636
Saved in:
7
Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.
;
Nowlin, Edward L.
;
Wu, Gavin Jiayun
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
Saved in:
8
On the relationships among brand experience, hedonic emotions, and brand equity
Ding, Cherng G.
;
Tseng, Timmy H.
- In:
European journal of marketing : EJM
49
(
2015
)
7/8
,
pp. 994-1015
Persistent link: https://www.econbiz.de/10011338826
Saved in:
9
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
10
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
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