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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Customer satisfaction
527
Kundenzufriedenheit
527
Consumer behaviour
371
Konsumentenverhalten
371
Beziehungsmarketing
309
Relationship marketing
309
Dienstleistungsqualität
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Online retailing
92
Online-Handel
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Retail trade
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Customer loyalty
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Social web
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Lombart, Cindy
4
Louis, Didier
4
Kim, Jiyoung
2
Thurasamy Ramayah
2
Walsh, Gianfranco
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Adil, Mohd
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Ahmadi, Hormoz
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European journal of marketing : EJM
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
International journal of hospitality management
12
Asia Pacific journal of marketing and logistics
10
Journal of business research : JBR
10
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Cogent business & management
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Services marketing quarterly
7
The journal of services marketing
7
The service industries journal
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Pakistan journal of commerce and social sciences
6
Service business
6
The journal of business & industrial marketing
6
International journal of electronic business : IJEB
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
International journal of procurement management
4
International journal of public sector performance management : IJPSPM
4
Inventi impact: retailing & consumer services
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of international trade & commerce
4
Journal of service research : JSR
4
Market : review for marketing theory and practice
4
Australasian marketing journal
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ECONIS (ZBW)
40
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
6
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
7
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
8
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
9
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
10
The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012581907
Saved in:
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