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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Service business"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer value"
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Kundenservice
Customer value
70
Kundenwert
69
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
42
Relationship marketing
42
Customer satisfaction
22
Kundenzufriedenheit
22
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
16
Service quality
16
Customer integration
14
Kundenintegration
14
Marketing management
10
Marketingmanagement
10
Brand management
9
Einzelhandel
9
Markenführung
9
Retail trade
9
Value co-creation
8
Brand image
6
Markenimage
6
Online retailing
6
Online-Handel
6
Social values
6
Soziale Werte
6
Mobile communications
5
Mobilkommunikation
5
Customer loyalty
4
Customer participation
4
Customer service
4
Hedonic value
4
Perceived value
4
Satisfaction
4
Social Web
4
Social web
4
USA
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United States
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Aufsatz in Zeitschrift
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Chen, Shu-ching
1
Gummerus, Johanna
1
Huang, Tseng-Lung
1
Itani, Omar S.
1
Jaramillo, Fernando
1
Paesbrugghe, Bert
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Philström, Minna
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Quester, Pascale G.
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European journal of marketing : EJM
Journal of retailing and consumer services
Service business
The journal of services marketing
3
International journal of services and operations management
2
Management decision : MD
2
The service industries journal
2
European management journal
1
European review of service economics and management
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of Indian business research
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of creating value
1
Journal of customer behaviour
1
Journal of marketing management : MM
1
Journal of nonprofit & public sector marketing
1
Journal of retailing
1
Journal of service management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
MIS quarterly executive
1
Manufacturing & service operations management : M & SOM
1
Marketing intelligence & planning
1
Marketing letters : a journal of research in marketing
1
The international journal of logistics management
1
The journal of business & industrial marketing
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The journal of business strategy
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ECONIS (ZBW)
4
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1
Between a rock and a hard place : seizing the opportunity of demanding customers by means of frontline service behaviors
Itani, Omar S.
;
Jaramillo, Fernando
;
Paesbrugghe, Bert
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012171888
Saved in:
2
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
3
Context and mobile services' value-in-use
Gummerus, Johanna
;
Philström, Minna
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 521-533
Persistent link: https://www.econbiz.de/10009375654
Saved in:
4
A value-based perspective of market orientation and customer service
Chen, Shu-ching
;
Quester, Pascale G.
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 197-206
Persistent link: https://www.econbiz.de/10003852521
Saved in:
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