//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~person:"De Chernatony, Leslie"
~person:"Folse, Judith Anne Garretson"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Konsumentenverhalten
3
B-to-B-Marketing
2
Brand
2
Brand image
2
Brand management
2
Business-to-business marketing
2
Emotion
2
Lieferantenmanagement
2
Markenartikel
2
Markenführung
2
Markenimage
2
Supplier relationship management
2
Brand equity
1
Brand experiences
1
Brand identity
1
Brand love
1
Brand loyalty
1
Branding
1
Brands
1
Buyer behaviour
1
Buyer-seller relationships
1
Cognition
1
Consumer emotions
1
Customer behaviour
1
Customer satisfaction
1
Customer service
1
Frontline employees
1
Gratitude
1
Homophily
1
Kognition
1
Kundenservice
1
Kundenzufriedenheit
1
Personality psychology
1
Persönlichkeitspsychologie
1
Self-congruence
1
Social network
1
Social relations
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
De Chernatony, Leslie
Folse, Judith Anne Garretson
Dagger, Tracey S.
7
Klaus, Philipp
7
Mattila, Anna S.
6
Grönroos, Christian
5
Harris, Lloyd C.
5
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Choi, Beom Joon
3
Gruber, Thorsten
3
Gustafsson, Anders
3
He, Hongwei
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
McColl-Kennedy, Janet R.
3
Phau, Ian
3
Vlachos, Pavlos A.
3
Anaza, Nwamaka A.
2
Balaji, M. S.
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Bruhn, Manfred
2
Collier, Joel E.
2
David, Meredith E.
2
Dimitriadis, Sergios
2
Frow, Pennie
2
Furrer, Olivier
2
Gabler, Colin B.
2
Gil Saura, Irene
2
Gong, Taeshik
2
Guenzi, Paolo
2
Ha, Hong Youl
2
more ...
less ...
Published in...
All
European journal of marketing : EJM
The journal of services marketing
Journal of business research : JBR
2
Journal of the Academy of Marketing Science
2
Brand management ; Vol. 4
1
Consumer-brand relationships : theory and practice
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
2
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
3
B2B service brand identity and brand performance : an empirical investigation in the UK's B2B IT services sector
Coleman, Darren Andrew
;
De Chernatony, Leslie
; …
- In:
European journal of marketing : EJM
49
(
2015
)
7/8
,
pp. 1139-1162
Persistent link: https://www.econbiz.de/10011338809
Saved in:
4
Gratitude in relationship marketing : theoretical development and directions for future research
Raggio, Randle D.
;
Walz, Anna M.
;
Godbole, Mousumi Bose
; …
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 2-24
Persistent link: https://www.econbiz.de/10010344388
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->