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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Service industry"
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Dienstleistungssektor
115
Service industry
115
Dienstleistungsqualität
50
Service quality
50
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
29
Customer satisfaction
29
Konsumentenverhalten
29
Kundenzufriedenheit
29
Services
28
Dienstleistung
27
Customer service
22
Kundenservice
22
OR in service industries
21
Innovation
11
Customer integration
10
Kundenintegration
10
Service innovation
10
Arbeitsverhalten
7
Dienstleistungsmarketing
7
Innovation management
7
Innovationsmanagement
7
Services marketing
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Brand management
6
Markenführung
6
Theorie
6
Theory
6
Value creation
6
Business services
5
Dienstleistungsberufe
5
Frontline service employees
5
KMU
5
Mathematical programming
5
Mathematische Optimierung
5
Preismanagement
5
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5
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5
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65
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1
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Article
114
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1
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115
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115
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115
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O'Cass, Aron
4
Rosenbaum, Mark
3
Baldacci, Roberto
2
Bianchi, Constanza
2
Finsterwalder, Jörg
2
Hanukov, Gabi
2
Hoseinpour, Pooya
2
Huang, Min-Hsin
2
Lin, Binshan
2
Lin, Chinho
2
Marand, Ata Jalili
2
Medler-Liraz, Hana
2
Seger-Guttmann, Tali
2
Sok, Phyra
2
Tan, Zheyi
2
Zhen, Lu
2
Ahmadi-Javid, Amir
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altobello, Suzanne
1
Anderson, Sidney
1
Andronikidis, Andreas
1
Arnold, Danny R.
1
Avinadav, Tal
1
Awan, Maheen Iqbal
1
Awasthy, Prakash
1
Badri, Hossein
1
Baker, Virginia
1
Barnes, Donald C.
1
Barrios, Andrés
1
Becker-Özcamlica, Hürrem
1
Benkenstein, Martin
1
Black, Hulda G.
1
Blocker, Christopher
1
Bodderas, Mareike
1
Bouchet, Adrien
1
Bouman, Nijs
1
Brady, Michael K.
1
Bretthauer, Kurt M.
1
Briggs, Elten
1
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Published in...
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European journal of operational research : EJOR
The journal of services marketing
The service industries journal
269
Journal of business research : JBR
92
SpringerLink / Bücher
76
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
International journal of hospitality management
30
The journal of business & industrial marketing
30
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
Working paper
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
International journal of services and operations management : IJSOM
21
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ECONIS (ZBW)
115
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115
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
4
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
5
Partial refunds as a strategic price commitment device in advance selling in a service industry
Zhang, Zelin
;
Lim, Weishi
;
Cui, Haitao
;
Wang, Ze
- In:
European journal of operational research : EJOR
291
(
2021
)
3
,
pp. 1062-1074
Persistent link: https://www.econbiz.de/10012495392
Saved in:
6
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
7
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
8
An optimization approach for hybrid workflows in platform-enabled private service marketplaces
Dong, Su
;
Johar, Monica S.
;
Kumar, Ram L.
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 874-890
Persistent link: https://www.econbiz.de/10014340798
Saved in:
9
Seeking the resilience of service firms : a strategic learning process based on digital platform capability
Liu, Ruhong
;
Long, Jing
;
Liu, Longjun
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 371-391
Persistent link: https://www.econbiz.de/10014228982
Saved in:
10
Can both entrepreneurial and ethical leadership shape employees' service innovative behavior?
Giang Hoang
;
Luu Trong Tuan
;
Tuan Du
;
Thuy Thu Nguyen
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 446-463
Persistent link: https://www.econbiz.de/10014276920
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