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~isPartOf:"European journal of operational research : EJOR"
~subject:"Beziehungsmarketing"
~subject:"Call centers"
~subject:"Outsourcing"
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European journal of operational research : EJOR
Manufacturing & service operations management : M & SOM
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Inter-dependent, heterogeneous, and time-varying service-time distributions in
call
centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
2
On the estimation of the true demand in
call
centers
with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
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