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~isPartOf:"European management journal"
~subject:"Customer value"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Relationship marketing"
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Customer value
Dienstleistungsqualität
Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
8
Konsumentenverhalten
8
Kundenwert
7
Customer integration
5
Brand management
4
Internet marketing
4
Kundenintegration
4
Markenführung
4
Online-Marketing
4
Business network
3
Confidence
3
Customer satisfaction
3
Innovation
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Marketing management
3
Marketingmanagement
3
Social Web
3
Social web
3
Supplier relationship management
3
Unternehmensnetzwerk
3
Vertrauen
3
Betriebliche Wertschöpfung
2
Brand image
2
Deutschland
2
Emotion
2
Employee retention
2
Facebook brand page
2
Financial services
2
Finanzdienstleistung
2
Germany
2
Innovation management
2
Innovationsmanagement
2
KMU
2
Loyalty
2
Markenimage
2
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8
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8
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8
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English
8
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Beeser, Anemone J.
1
Castro, Ignacio
1
Chipulu, Maxwell
1
Corsaro, Daniela
1
Elsner, Ralf
1
Grinevich, Vadim
1
Haenlein, Michael
1
Heinonen, Kristina
1
Kaplan, Andreas M.
1
Lee, Hsin-Yun
1
Lemon, Katherine N.
1
Picón-Berjoyo, Araceli
1
Ruiz-Moreno, Carolina
1
Strandvik, Tore
1
Terpstra, Maarten
1
Verbeeten, Frank H. M.
1
Verhoef, Peter C.
1
Walsh, Gianfranco
1
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Published in...
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European management journal
Journal of retailing and consumer services
202
Journal of business research : JBR
149
International journal of hospitality management
128
The journal of services marketing
105
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
56
Journal of hospitality marketing & management
55
International journal of contemporary hospitality management
51
Services marketing quarterly
51
Service business
46
Journal of service management
45
Journal of travel and tourism marketing
45
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Tourism management : research, policies, practice
35
Cogent business & management
34
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of marketing
30
The international journal of bank marketing : IJBM
29
Journal of service research
28
Asia Pacific journal of marketing and logistics
25
International journal of quality and service sciences
25
Marketing intelligence & planning
25
The journal of business & industrial marketing
25
International journal of electronic customer relationship management : IJECRM
24
Managing service quality : MSQ ; an international journal
24
International journal of services and operations management
23
Total quality management & business excellence
23
Journal of air transport management
22
SpringerLink / Bücher
22
Gabler Edition Wissenschaft
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
European journal of marketing : EJM
19
International journal of services, economics and management
19
Technological forecasting & social change : an international journal
19
International journal of productivity and quality management : IJPQM
18
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ECONIS (ZBW)
8
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1
How can value co-creation be integrated into a customer experience evaluation?
Lee, Hsin-Yun
;
Grinevich, Vadim
;
Chipulu, Maxwell
- In:
European management journal
41
(
2023
)
4
,
pp. 521-533
Persistent link: https://www.econbiz.de/10014437750
Saved in:
2
Capturing the broader picture of value co-creation management
Corsaro, Daniela
- In:
European management journal
37
(
2019
)
1
,
pp. 99-116
Persistent link: https://www.econbiz.de/10011996312
Saved in:
3
Reflections on customers' primary role in markets
Heinonen, Kristina
;
Strandvik, Tore
- In:
European management journal
36
(
2018
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10011817035
Saved in:
4
A mediating and multigroup analysis of customer loyalty
Picón-Berjoyo, Araceli
;
Ruiz-Moreno, Carolina
;
Castro, …
- In:
European management journal
34
(
2016
)
6
,
pp. 701-713
Persistent link: https://www.econbiz.de/10011625096
Saved in:
5
Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten
;
Verbeeten, Frank H. M.
- In:
European management journal
32
(
2014
)
3
,
pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
Saved in:
6
Successful customer value management : key lessons and emerging trends
Verhoef, Peter C.
;
Lemon, Katherine N.
- In:
European management journal
31
(
2013
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009732796
Saved in:
7
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
8
A model to determine customer lifetime value in a retail banking context
Haenlein, Michael
;
Kaplan, Andreas M.
;
Beeser, Anemone J.
- In:
European management journal
25
(
2007
)
3
,
pp. 221-234
Persistent link: https://www.econbiz.de/10003494558
Saved in:
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