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~isPartOf:"Expert journal of business and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Product quality
38
Produktqualität
38
Quality management
29
Qualitätsmanagement
29
Dienstleistungsqualität
20
Service quality
20
Consumer behaviour
8
Customer satisfaction
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product quality
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quality
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total quality management
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Digitalisierung
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EU countries
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EU-Staaten
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quality management
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service quality
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Avram, Bogdan
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Ding, Yong
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Eberl, Christoph
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Franco, Cinthia
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Hallencreutz, Jacob
1
Ibarra Morales, Luis Enrique
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Jutz, Günther
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Partida, Lourdes
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Pastor Tejedor, Jesús
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Pérez Ajami, Miguel Tarek
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Reichenbach, Rebecca
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Soler, Ismael P.
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Tarí, Juan José
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Expert journal of business and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of hospitality management
11
Cogent business & management
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Journal of retailing and consumer services
6
Quality management journal : QMJ
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
4
Journal of air transport management
4
The journal of product & brand management
4
The journal of services marketing
4
The service industries journal
4
Business and Economic Research : BER
3
International journal of applied business and economic research
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of sports marketing & sponsorship
3
Journal for global business advancement : JGBA
3
Journal of travel and tourism marketing
3
Metamorphosis : a journal of management research
3
Nepalese journal of economics : a publication of Uniglobe College
3
Nepalese journal of finance : a publication of Uniglobe College
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific journal of marketing and logistics
2
Business process management journal
2
Economic research
2
Electronic commerce research and applications
2
European journal of marketing : EJM
2
European research studies
2
Faculty & research / Insead : working paper series
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Future Business Journal
2
Gabler Edition Wissenschaft
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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ECONIS (ZBW)
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1
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
2
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
3
Important drivers for customer satisfaction : from product focus to image and service quality
Hallencreutz, Jacob
;
Parmler, Johan
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 501-510
Persistent link: https://www.econbiz.de/10012440307
Saved in:
4
The hybrid airline model : generating quality for passengers
Avram, Bogdan
- In:
Expert journal of business and management
5
(
2017
)
2
,
pp. 149-154
Persistent link: https://www.econbiz.de/10011791401
Saved in:
5
Quality service and its relation with global satisfaction in fast food consumers : a case Study
Ibarra Morales, Luis Enrique
;
Velázquez, Jesús
; …
- In:
Expert journal of business and management
3
(
2015
)
2
,
pp. 119-128
Persistent link: https://www.econbiz.de/10011953742
Saved in:
6
The implication of wine quality in a new model of the European Customer Satisfaction Index
Pastor Tejedor, Jesús
;
Navarro Elola, Luis
;
Pérez …
- In:
Total quality management & business excellence
30
(
2019
)
10
,
pp. 1092-1109
Persistent link: https://www.econbiz.de/10012199818
Saved in:
7
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
8
Identifying helpful quality-related reviews from social media based on attractive quality theory
Liu, Yao
;
Jiang, Cuiqing
;
Ding, Yong
;
Wang, Zhao
;
Lv, …
- In:
Total quality management & business excellence
30
(
2019
)
15
,
pp. 1596-1615
Persistent link: https://www.econbiz.de/10012199906
Saved in:
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