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~isPartOf:"Financial markets and portfolio management"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dienstleistungsqualität
Personal banking
11
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6
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3
Beziehungsmarketing
2
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Philippe, Jean
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Financial markets and portfolio management
The service industries journal
The international journal of bank marketing : IJBM
22
Journal of retailing and consumer services
9
Journal of financial services marketing : JFSM
7
International journal of financial services management : IJFSM
5
Gabler Edition Wissenschaft
4
International journal of bank marketing
4
International journal of services and operations management
4
The journal of services marketing
4
Global business review
3
International journal of electronic customer relationship management : IJECRM
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
SpringerLink / Bücher
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Thunderbird international business review
3
African journal of economic and management studies : AJEMS
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Banks and bank systems : international research journal
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Basler Schriften zum Marketing
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Business and Economic Research : BER
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Cogent business & management
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Economic research
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Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
EuroMed journal of business
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of emerging markets
2
International journal of services, economics and management
2
Journal of Asia Pacific business
2
Journal of business research : JBR
2
Journal of contemporary management : JMC
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
2
Management research review
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Nachhaltigkeit und Finanzen
2
Profession : Wissenschaftsedition im Rainer Hampp Verlag
2
Quality management journal : QMJ
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ECONIS (ZBW)
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1
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
2
An empirical study into the influence of customer satisfaction on customer revenues
Terpstra, Maarten
;
Kuijlen, Ton
;
Sijtsma, Klaas
- In:
The service industries journal
32
(
2012
)
13
,
pp. 2129-2143
Persistent link: https://www.econbiz.de/10009620252
Saved in:
3
Efficiency in private banking : evidence from Switzerland and Liechtenstein
Burgstaller, Johann
;
Cocca, Teodoro D.
- In:
Financial markets and portfolio management
25
(
2011
)
1
,
pp. 75-93
Persistent link: https://www.econbiz.de/10008989880
Saved in:
4
Service quality in the private banking business
Horn, Carsten
;
Rudolf, Markus
- In:
Financial markets and portfolio management
25
(
2011
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10009295468
Saved in:
5
The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
Saved in:
6
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
7
Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre
;
Szmigin, Isabelle
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
Saved in:
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