//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenorientierung"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
242
Relationship marketing
242
Theorie
70
Theory
70
Deutschland
65
Germany
65
Consumer behaviour
56
Konsumentenverhalten
56
E-commerce
45
Electronic Commerce
45
Customer satisfaction
38
Kundenzufriedenheit
38
Kundenmanagement
36
Dienstleistungsqualität
28
Service quality
28
Kundenorientierung
24
customer relationship management
23
Lieferantenmanagement
21
Marketing management
21
Marketingmanagement
21
Supplier relationship management
21
Customer value
20
Kundenwert
20
Bank
18
CRM
17
Erfolgsfaktor
16
Kundenbindung
16
Success factor
16
Estimation
15
Online retailing
15
Online-Handel
15
Schätzung
15
Data Mining
14
Social Web
14
Social web
14
Vertrauen
14
Confidence
13
Data mining
13
Marketing
13
Wissensmanagement
13
more ...
less ...
Online availability
All
Undetermined
44
Free
2
Type of publication
All
Article
139
Book / Working Paper
118
Type of publication (narrower categories)
All
Article in journal
140
Aufsatz in Zeitschrift
140
Hochschulschrift
114
Thesis
108
Bibliografie enthalten
13
Bibliography included
13
Case study
12
Fallstudie
12
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Graue Literatur
2
Non-commercial literature
2
Company information
1
Conference proceedings
1
Festschrift
1
Firmeninformation
1
Konferenzschrift
1
more ...
less ...
Language
All
English
147
German
112
Author
All
Keramati, Abbas
8
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Bhatnagar, Vishal
3
Ganesh, K.
3
Madhani, Pankaj M.
3
Mengue Nkoa, Clément U.
3
Muhammad Anshari
3
Sangle, Purnima S.
3
Sohn, Changsoo
3
Abu-Shanab, Emad
2
Al-nassar, Bilal Ali Yaseen
2
Albadvi, Amir
2
Alhawari, Samer
2
Awasthi, Preety
2
Bagusat, Ariane
2
Bauer, Hans H.
2
Georg, Björn
2
Gleitsmann, Beate M.
2
Lee, Dong-il
2
Lee, Hyejun
2
Martens, Tobias von
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Möller, Matthias
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Punniyamoorthy, M.
2
Salomann, Harald
2
Schaller, Christian
2
Schneider, Nadine C.
2
Sinisalo, Jaakko
2
Stiller, Michael
2
Weißgerber, Anja
2
Zavareh, Javad Toufighi
2
Abdolvand, Neda
1
Abdul-Rahman, Maria
1
Abdullateef, Aliyu Olayemi
1
Adebanjo, Dotun
1
Agarwal, Ruchi
1
more ...
less ...
Institution
All
Deutschland / Bundeswehr / Universität Hamburg
1
Published in...
All
Gabler Edition Wissenschaft
International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
375
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Springer eBook Collection / Business and Economics
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Springer eBook Collection
70
more ...
less ...
Source
All
ECONIS (ZBW)
257
Showing
1
-
10
of
257
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
2
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
3
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
4
Artificial intelligence in the digital customer journey
Araújo, Catarina
;
Gonçalves, Rui
;
Costa, Renato J. …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 248-271
Persistent link: https://www.econbiz.de/10014309478
Saved in:
5
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
6
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah
;
Nuryakin
;
Siriyota, Kumpanat
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
Saved in:
9
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
10
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->