//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Journal of health organization and management"
~isPartOf:"Total quality management & business excellence"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"CAQ"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Krankenhaus
Quality management
295
Qualitätsmanagement
295
Dienstleistungsqualität
62
Service quality
62
Lean Management
43
Lean management
43
Gesundheitsversorgung
39
Health care
39
Standardisierung
37
Standardization
37
Firm performance
36
Gesundheitswesen
36
Health care system
36
Hospital
36
Unternehmenserfolg
36
quality management
35
Bibliometrics
31
Bibliometrie
31
Performance measurement
29
Performance-Messung
29
Lean Production
28
Lean production
28
Product quality
28
Produktqualität
28
Kundenzufriedenheit
25
Business process management
23
Prozessmanagement
23
Industrie
21
Manufacturing industries
21
Six Sigma
21
total quality management
21
Organisatorischer Wandel
17
Organizational change
17
Quality improvement
17
Einführung
16
Employee suggestion system
16
ISO 9001
16
Implementation
16
more ...
less ...
Online availability
All
Undetermined
41
Free
2
Type of publication
All
Article
54
Type of publication (narrower categories)
All
Article in journal
54
Aufsatz in Zeitschrift
54
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
Language
All
English
54
Author
All
Cudney, Elizabeth A.
5
Antony, Jiju
4
Park, Sang-June
3
Yi, Youjae
3
Gauld, Robin
2
Gremyr, Ida
2
Groene, Oliver
2
Lee, Yeong-Ran
2
Marimon, Frederic
2
Materla, Tejaswi
2
Abdallah, Ayman Bahjat
1
Abebe, Birhanu Beshah
1
Acar, Eylem
1
Ahn, Jongchang
1
Al Farsi, Y. M.
1
Al Hajri, A.
1
Al-Balushi, S.
1
Albuquerque, André Philippi Gonzaga de
1
Alkhaldi, Rasha Zuhair
1
Allen, Davina
1
Altuntas, Serkan
1
Amat-Lefort, Natalia
1
Anil, Anu P.
1
Armstrong, Natalie
1
Aveling, Emma-Louise
1
Azad, Mohsen Farzaneh
1
Ballardie, Ruth
1
Bamber, Greg
1
Banerjee, Jay
1
Barchielli, Chiara
1
Barson, Stuart
1
Bartram, Timothy
1
Bastida, Ramon
1
Behdioğlu, Sema
1
Beheshtinia, Mohammad Ali
1
Bellé, Nicola
1
Birch-Jensen, A.
1
Birch-Jensen, Andrea
1
Boaz, Annette
1
Bosko, Tawnya
1
more ...
less ...
Published in...
All
Global business and organizational excellence : a review of research & best practices
Journal of health organization and management
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
International journal of productivity and quality management : IJPQM
57
The TQM journal : the international review of organizational improvement
48
Quality management journal : QMJ
31
Health care management review : HCM review
26
International journal of quality & reliability management
23
International journal of services and operations management
20
International journal of six sigma and competitive advantage : IJSSCA
18
International journal of quality and service sciences
15
International journal of contemporary hospitality management
14
International journal of hospitality management
14
The service industries journal
11
Business process management journal
10
Journal of air transport management
10
Journal of retailing and consumer services
10
International journal of production research
9
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
Journal of industrial engineering and management : JIEM
8
Amfiteatru economic : an economic and business research periodical
7
International journal of business information systems : IJBIS
7
International journal of services and operations management : IJSOM
7
Journal of hospitality marketing & management
7
Journal of operations management
7
Krankenhausmanagement : Strategien, Konzepte, Methoden
7
Service business
7
The journal of services marketing
7
Benchmarking : an international journal
6
Cogent business & management
6
International journal of production economics
6
Risikomanagement : Kosten-/Nutzen-basierte Entscheidungen im Krankenhaus
6
Benchmarking : an international journal ; BIJ
5
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
5
Health care management science
5
International journal of business excellence
5
International journal of services technology and management
5
Journal of strategic marketing
5
more ...
less ...
Source
All
ECONIS (ZBW)
54
Showing
1
-
10
of
54
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The relationship between healthcare service provision models and patient experience
De Rosis, Sabina
;
Barchielli, Chiara
;
Vainieri, Milena
; …
- In:
Journal of health organization and management
36
(
2022
)
9
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014302936
Saved in:
2
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
3
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
4
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
5
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
6
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
7
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
8
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
9
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
10
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->