Assessment of six alternative models of service quality
Sang-June Park, Youjae Yi and Yeong-Ran Lee
| Year of publication: |
2023
|
|---|---|
| Authors: | Park, Sang-June ; Yi, Youjae ; Lee, Yeong-Ran |
| Subject: | service quality | SERVPERF | SERVQUAL | two-predictor model | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2022.2056440 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013550177