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~isPartOf:"Global business review"
~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Services marketing quarterly"
~subject:"Privatkundengeschäft"
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Search: subject:"Customer relationship management"
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Privatkundengeschäft
Beziehungsmarketing
187
Relationship marketing
187
Consumer behaviour
93
Konsumentenverhalten
93
Customer satisfaction
70
Kundenzufriedenheit
70
Dienstleistungsqualität
69
Service quality
69
Financial services
21
Finanzdienstleistung
21
Brand management
20
Markenführung
20
Bank
19
Brand image
19
Confidence
19
Markenimage
19
Vertrauen
19
Personal banking
17
USA
17
United States
17
loyalty
16
Lieferantenmanagement
14
Supplier relationship management
14
Brand
13
Markenartikel
13
customer satisfaction
13
customer loyalty
12
Customer service
11
Emotion
11
Kundenservice
11
Bank marketing
10
Bankmarketing
10
Beschwerdemanagement
10
Complaint management
10
Einzelhandel
10
Electronic Banking
10
Electronic banking
10
India
10
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17
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Durkin, Mark
2
Arif, Imtiaz
1
Aslam, Wajeeha
1
Aspara, Jaakko
1
Banerjee, Shubhomoy
1
Carlson, Jamie
1
Chaubey, D. S.
1
Clark, Victoria
1
Crowe, Joe
1
El-Manstrly, Dahlia
1
Gupta, Shruti
1
Hansen, Håvard
1
Jaiswal, Deepak
1
Kant, Rishi
1
Kaur, Gurjeet
1
Liu, Tsung-Chi
1
Matthews, Claire
1
Menon, Kalyani
1
Mishra, Suyash
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Narteh, Bedman
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Odoom, Raphael
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Paton, Robert A.
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Sand, Jo Are
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Shaikh, Ateeque
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Sharma, Meenakshi
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Singh, Baljeet
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Tariq, Ayesha
1
Tikkanen, Henrikki
1
Tiwari, Prakash C.
1
Tung, Brian
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Global business review
Journal of financial services marketing : JFSM
Services marketing quarterly
The international journal of bank marketing : IJBM
21
Die Bank
9
Journal of retailing and consumer services
9
SpringerLink / Bücher
7
The journal of services marketing
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
International journal of bank marketing
5
Kompendium bankbetrieblicher Anwendungsfelder
5
Bank- und finanzwirtschaftliche Forschungen
4
Gabler Edition Wissenschaft
4
Reihe: Financial planning
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Gabler Edition Wissenschaft / Schriften zum europäischen Management
3
Marketing intelligence & planning
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Bankinnovationen
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
2
Business and Economic Research : BER
2
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
2
Economic research
2
Europäische Hochschulschriften / 5
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International Customer Behaviour and Retailing Research : 2nd CIRCLE conference proceedings
2
International journal of business excellence : IJBEX
2
International journal of electronic customer relationship management : IJECRM
2
International journal of emerging markets
2
International journal of financial innovation in banking : IJFIB
2
International journal of services and operations management
2
International journal of technology marketing : IJTMkt
2
Journal of contemporary management : JMC
2
Journal of financial services marketing
2
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ECONIS (ZBW)
17
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1
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
2
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha
;
Tariq, Ayesha
;
Arif, Imtiaz
- In:
Global business review
20
(
2019
)
5
,
pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Saved in:
3
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi
;
Jaiswal, Deepak
;
Mishra, Suyash
- In:
Global business review
20
(
2019
)
5
,
pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Summarizing factors of customer experience and building a structural model using total interpretive structural modelling technology
Sharma, Meenakshi
;
Tiwari, Prakash C.
;
Chaubey, D. S.
- In:
Global business review
17
(
2016
)
3
,
pp. 730-741
Persistent link: https://www.econbiz.de/10011603209
Saved in:
6
Does internal marketing influence employee loyalty? : evidence from the Ghanaian banking industry
Narteh, Bedman
;
Odoom, Raphael
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 112-135
Persistent link: https://www.econbiz.de/10011290001
Saved in:
7
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
8
Modeling a formative measure of relationship quality and its effects : evidence from the Hong Kong retail banking industry
Tung, Brian
;
Carlson, Jamie
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10009745738
Saved in:
9
Business orientation of Indian consumer banking
Kaur, Gurjeet
;
Gupta, Shruti
- In:
Global business review
13
(
2012
)
3
,
pp. 481-507
Persistent link: https://www.econbiz.de/10009671745
Saved in:
10
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
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