//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"HMD : Praxis der Wirtschaftsinformatik"
~isPartOf:"International journal of production economics"
~person:"Legros, Benjamin"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Callcenter"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Call centre
2
Callcenter
2
Queueing theory
2
Tourenplanung
2
Vehicle routing problem
2
Warteschlangentheorie
2
Agent-based modeling
1
Agentenbasierte Modellierung
1
Asymmetric parameters
1
Automation
1
Automatisierung
1
Call center
1
Call centres
1
Chaining
1
Flexibility
1
Flexibilität
1
Performance measures
1
Queueing
1
Queueing models
1
Robot
1
Robot agents
1
Roboter
1
Routing
1
Scheduling
1
Scheduling problem
1
Scheduling-Verfahren
1
Simulation
1
Skill-based routing
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Legros, Benjamin
Jouini, Oualid
3
Dallery, Yves
2
Akşin, Zeynep
1
Alt, Rainer
1
Bobrik, Annette
1
Cheng, Xiaoying
1
Hrach, Christian
1
Karla, Jürgen
1
Kharchenko, Anastasia
1
Kleinschmidt, Tim
1
Müller, Matthias
1
Nöbel, Lars
1
Roubos, Alex
1
Sun, Yanhong
1
Trier, Matthias
1
Xu, Xiaoyan
1
more ...
less ...
Published in...
All
HMD : Praxis der Wirtschaftsinformatik
International journal of production economics
European journal of operational research : EJOR
1
Manufacturing & service operations management : M & SOM
1
OR spectrum : quantitative approaches in management
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->