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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Qualitätsmanagement"
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Search: subject:"Kundenorientierung"
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Qualitätsmanagement
Beziehungsmarketing
170
Relationship marketing
170
Customer satisfaction
40
Kundenzufriedenheit
40
E-commerce
39
Electronic Commerce
39
Consumer behaviour
32
Konsumentenverhalten
32
customer relationship management
23
Dienstleistungsqualität
18
Service quality
18
CRM
17
Data Mining
14
Data mining
14
Social Web
14
Social web
14
Online retailing
13
Online-Handel
13
Bank
12
Marketing management
11
Marketingmanagement
11
Confidence
10
Knowledge management
10
Vertrauen
10
Wissensmanagement
10
Deutschland
9
Erfolgsfaktor
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Germany
9
Success factor
9
Customer value
8
Firm performance
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Kundenwert
8
Mobile communications
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Mobilkommunikation
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Unternehmenserfolg
8
customer satisfaction
8
Iran
7
Quality management
7
USA
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Töpfer, Armin
3
Ahmed, Waqar
1
Arsalan Najmi
1
Beckett, Nigel P.
1
Chen, Chien-Chou
1
Greff, Günter
1
Günther, Swen
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Hung, Li-Mei
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Sohn, Changsoo
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Song, Jae H.
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
International journal of electronic customer relationship management : IJECRM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
Europäische Hochschulschriften / 5
7
International journal of hospitality management
7
International journal of quality and service sciences
7
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Gabler-Edition Wissenschaft
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Reihe Tagungsberichte / Thüringer Staatskanzlei
4
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
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ECONIS (ZBW)
7
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1
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
2
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
3
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
4
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
5
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der
Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
Saved in:
6
Qualitätsbewusstsein und
Kundenorientierung
der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
7
Steigerung der Kundenzufriedenheit und Kundenbindung durch Lean Six Sigma-Projekte
Töpfer, Armin
;
Günther, Swen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 975-994)
.
2008
Persistent link: https://www.econbiz.de/10003708794
Saved in:
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