A study of customer care and satisfaction towards hotel service quality
Li-Mei Hung; Chien-Chou Chen
Year of publication: |
2013
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Authors: | Hung, Li-Mei ; Chen, Chien-Chou |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 7.2013, 3/4, p. 161-172
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Subject: | customer care | customer satisfaction | customer revisit | service gap | service quality | hotel industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Äthiopien | Ethiopia | Qualitätsmanagement | Quality management |
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