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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"E-commerce"
~subject:"Electronic banking"
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Electronic banking
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100
Relationship marketing
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27
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23
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of financial services marketing : JFSM
Journal of retailing and consumer services
51
International journal of electronic customer relationship management : IJECRM
42
Journal of business research : JBR
28
Industrial marketing management : the international journal for industrial and high-tech firms
21
International journal of business information systems : IJBIS
21
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
International journal of electronic marketing and retailing : IJEMR
16
International journal of internet marketing and advertising : IJIMA
16
Journal of internet commerce
15
Electronic commerce research
14
The journal of business & industrial marketing
13
Asia Pacific journal of marketing and logistics
12
Journal of electronic commerce research : JECR
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
The service industries journal
12
Electronic markets : the international journal on networked business
11
The international journal of bank marketing : IJBM
11
Electronic Services
10
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of electronic commerce : IJEC
10
Journal of open innovation : technology, market, and complexity
10
Journal of retailing
10
Information systems and e-business management : ISeB
9
International journal of retail & distribution management
9
Journal of marketing
9
Arbeitsberichte der Hochschule für Wirtschaft FHNW
8
Cogent business & management
8
Gabler Edition Wissenschaft
8
International journal of bank marketing
8
International journal of networking and virtual organisations : IJNVO
8
Journal of global information management : an official publication of the Information Resources Management Association
8
SpringerLink / Bücher
8
The journal of services marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Arbeitsbericht ... des Competence Center E-Business Basel
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Journal of management information systems : JMIS
7
Journal of strategic marketing
7
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ECONIS (ZBW)
12
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
3
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
4
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
5
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
6
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
7
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
8
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
9
How to lengthen, deepen and broaden customer-firm relationships with online financial services?
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
Saved in:
10
Theoretische Grundlagen und Wirkungszusammenhänge der Kundenbindung im Internet
Silbermann, Steffen
;
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 105-132)
.
2008
Persistent link: https://www.econbiz.de/10003708213
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