//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Electronic banking"
~subject:"Personal banking"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Electronic banking
Personal banking
Beziehungsmarketing
100
Relationship marketing
100
Customer satisfaction
27
Kundenzufriedenheit
27
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Bank
16
Confidence
12
Dienstleistungsqualität
12
Service quality
12
Vertrauen
12
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Deutschland
9
Germany
9
Electronic Banking
8
Kundenbindungsprogramm
6
Loyalty program
6
USA
6
United States
6
Customer value
5
Großbritannien
5
Kundenwert
5
Lieferantenmanagement
5
Supplier relationship management
5
United Kingdom
5
Brand image
4
Corporate reputation
4
E-commerce
4
Electronic Commerce
4
Firmenimage
4
Markenimage
4
Measurement
4
Messung
4
Quality management
4
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
18
Aufsatz in Zeitschrift
18
Case study
1
Fallstudie
1
Language
All
English
18
Author
All
Durkin, Mark
2
Arcand, Manon
1
Aspara, Jaakko
1
Brun, Isabelle
1
Chinje, Nathalie Beatrice
1
Clark, Victoria
1
Crowe, Joe
1
El-Manstrly, Dahlia
1
Fernandes, Teresa
1
Hansen, Håvard
1
Heinonen, Kristina
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Karjaluoto, Heikki
1
Khare, Arpita
1
Liu, Tsung-Chi
1
Martins Silva, Marta
1
Matthews, Claire
1
Menon, Kalyani
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Oikarinen, Eeva-Liisa
1
Paton, Robert A.
1
Proença, João F.
1
Rajaobelina, Lova
1
Rehman, Mohsin Abdur
1
Riquelme, Hernan
1
Samad, Sarminah
1
Sand, Jo Are
1
Shaikh, Aijaz A.
1
Shams, Ghazal
1
Tep, Sandrine Prom
1
Tikkanen, Henrikki
1
Veloutsou, Cleopatra
1
more ...
less ...
Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
32
International journal of bank marketing
13
Journal of retailing and consumer services
12
Die Bank
10
The journal of services marketing
8
International journal of electronic customer relationship management : IJECRM
7
SpringerLink / Bücher
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
Journal of digital banking
5
Gabler Edition Wissenschaft
4
Global business review
4
International journal of electronic finance : IJEF
4
Journal of financial services marketing
4
Journal of global marketing
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Marketing intelligence & planning
4
Reihe: Financial planning
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank- und finanzwirtschaftliche Forschungen
3
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Banken im Wandel : Direktbanken und Direct Banking
3
Berichte aus der Betriebswirtschaft
3
International journal of business and globalisation : IJBG
3
International journal of business excellence : IJBEX
3
International journal of financial research
3
International journal of quality and service sciences
3
Journal for global business advancement : JGBA
3
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Services marketing quarterly
3
The service industries journal
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academic journal of economic studies
2
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bankinnovationen
2
Basler Schriften zum Marketing
2
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
5
Continuous mobile banking usage and relationship commitment : a multi-country assessment
Shaikh, Aijaz A.
;
Karjaluoto, Heikki
;
Chinje, Nathalie …
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10011480290
Saved in:
6
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
7
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
8
Online banking in India : an approach to establish CRM
Khare, Arpita
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 176-188
Persistent link: https://www.econbiz.de/10009563152
Saved in:
9
The impact of the internet upon bank marketing
Proença, João F.
;
Martins Silva, Marta
;
Fernandes, Teresa
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10009563153
Saved in:
10
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->