//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service research : JSR"
~person:"Faßnacht, Martin"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
3
Relationship marketing
3
Betriebliche Wertschöpfung
1
Consumer behaviour
1
Customer integration
1
Customer satisfaction
1
Customer value
1
Deutschland
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Food retailing
1
Germany
1
Inter-firm cooperation
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenwert
1
Kundenzufriedenheit
1
Lebensmitteleinzelhandel
1
Retail trade
1
Sales promotion
1
Service industry
1
Service quality
1
Unternehmenskooperation
1
Value creation
1
Verkaufsförderung
1
collaboration
1
customer participation
1
role theory
1
service
1
value creation
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Faßnacht, Martin
Töpfer, Armin
20
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Gil Saura, Irene
4
Sesé, F. Javier
4
Verhoef, Peter C.
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Benoit, Sabine
3
Doorn, Jenny van
3
Evanschitzky, Heiner
3
Grewal, Dhruv
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Wieseke, Jan
3
Agariya, Arun Kumar
2
Aksoy, Lerzan
2
Bebber, Suélen
2
Bejou, Azam
2
Bell, Simon J.
2
Blut, Markus
2
Bügel, Marnix S.
2
Chen, Tser-yieth
2
Danaher, Peter J.
2
Deitz, George D.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Günther, Swen
2
more ...
less ...
Published in...
All
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service research : JSR
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Empirische Organisations- und Entscheidungsforschung : Ansätze, Befunde, Methoden ; Festschrift zum 60. Geburtstag von Herrn Professor Dr. Rolf Bronner; mit 26 Tabellen
1
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
1
Marketing : ZFP ; journal of research and management
1
Neue betriebswirtschaftliche Forschung : Nbf
1
The journal of product & brand management
1
Wissenschaftliche Schriftenreihe des Zentrums für Marktorientierte Unternehmensführung (ZMU)
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
2
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
3
Defensive relationship marketing : avoiding decreasing sales from customers in consumer goods mass markets
Moeller, Sabine
;
Faßnacht, Martin
;
Klose, Sonja
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003770085
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->