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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Trust"
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Search: subject_exact:"Customer relationship management"
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Trust
Beziehungsmarketing
195
Relationship marketing
195
Customer satisfaction
86
Kundenzufriedenheit
86
Consumer behaviour
81
Konsumentenverhalten
81
Dienstleistungsqualität
67
Service quality
67
Bank
38
Confidence
21
Lieferantenmanagement
21
Personal banking
21
Privatkundengeschäft
21
Supplier relationship management
21
Vertrauen
21
Customer loyalty
18
Satisfaction
15
Brand management
14
Customer integration
14
Customer value
14
Emotion
14
Kundenintegration
14
Kundenwert
14
Loyalty
14
Markenführung
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Beschwerdemanagement
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Complaint management
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Brand image
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Germany
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Bankgeschäft
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Arcand, Manon
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Bloemer, Johanna M.
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Brun, Isabelle
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Dahlstrom, Robert
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Esterik-Plasmeijer, Pauline W. J. van
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Service business
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
33
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of business research : JBR
16
The journal of business & industrial marketing
9
The journal of services marketing
8
Asia Pacific journal of marketing and logistics
6
International journal of contemporary hospitality management
5
International journal of hospitality management
5
Journal of global information management : an official publication of the Information Resources Management Association
5
European journal of marketing : EJM
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
Journal of financial services marketing
4
Journal of service management
4
Marketing intelligence & planning
4
Australasian marketing journal
3
International journal of bank marketing
3
International journal of quality & reliability management
3
International journal of retail & distribution management
3
Journal of Asian finance, economics and business : JAFEB
3
Society and business review
3
The journal of applied business research
3
The service industries journal
3
African journal of business and economic research : AJBER
2
Asia-Pacific journal of business administration
2
Australasian accounting business and finance journal : AABF
2
EuroMed journal of business
2
European management journal
2
International journal of economic perspectives : IJEP
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
International journal of project management : the journal of The International Project Management Association
2
Journal of customer behaviour
2
Journal of financial services marketing : JFSM
2
Journal of hospitality and tourism insights
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of the Academy of Marketing Science
2
The TQM journal : the international review of organizational improvement
2
The journal of strategic information systems : incorporating International Information Systems
2
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ECONIS (ZBW)
15
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
3
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
4
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
5
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
8
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
9
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
10
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
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