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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
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Search: subject_exact:"Customer relationship management"
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Beziehungsmarketing
195
Relationship marketing
195
Customer satisfaction
86
Kundenzufriedenheit
86
Consumer behaviour
81
Konsumentenverhalten
81
Dienstleistungsqualität
67
Service quality
67
Bank
38
Confidence
21
Lieferantenmanagement
21
Personal banking
21
Privatkundengeschäft
21
Supplier relationship management
21
Vertrauen
21
Customer loyalty
18
Satisfaction
15
Trust
15
Brand management
14
Customer integration
14
Customer value
14
Emotion
14
Kundenintegration
14
Kundenwert
14
Loyalty
14
Markenführung
14
Beschwerdemanagement
13
Complaint management
13
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12
Markenimage
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Deutschland
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Germany
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Töpfer, Armin
20
Le Nguyen Hau
5
Pérez, Andrea
4
Lee, Donhee
3
Pham Ngoc Thuy
3
Rodríguez del Bosque, Ignacio A.
3
Amin, Muslim
2
Balaji, M. S.
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Bang, Nguyen
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Bapat, Dhananjay
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Brun, Isabelle
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Eriksson, Kent
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Günther, Swen
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Heinonen, Kristina
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Hermansson, Cecilia
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Hoffmann, Arvid O. I.
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Huang, Stephen Chi-Tsun
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Hur, Won-Moo
2
Hurley, Robert F.
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Joo, Jaehun
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Kim, Taegoo
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Lee, Gyehee
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Lee, Sang M.
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Melero-Polo, Iguácel
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Palau i Saumell, Ramon
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Al-Eisawi, Dima
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Al-Hawari, Mohd Ahmad
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Al-jazzazi, Akram
1
Alan, Alev Kocak
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Anabila, Peter
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Service business
The international journal of bank marketing : IJBM
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
195
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21
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21
The thirty-year evolution of customer-to-customer interaction research : a systematic literature review and research implications
Nguyen Bac Nguyen
;
Menezes, João Carlos Rosmaninho
- In:
Service business
15
(
2021
)
3
,
pp. 391-444
Persistent link: https://www.econbiz.de/10012620087
Saved in:
22
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
23
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
24
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
25
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
26
Critical success factors in the sharing economy : a customer perspective
Huang, Shiu-Li
;
Kuo, Ming-Yen
- In:
Service business
14
(
2020
)
4
,
pp. 553-576
Persistent link: https://www.econbiz.de/10012417971
Saved in:
27
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
28
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
29
Customers' psychological ownership toward the third place
Joo, Jaehun
- In:
Service business
14
(
2020
)
3
,
pp. 333-360
Persistent link: https://www.econbiz.de/10012304261
Saved in:
30
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
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