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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
~subject:"Customer value"
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Customer value
Dienstleistungsmanagement
18
Service management
18
Betriebliche Wertschöpfung
9
Value creation
9
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
4
Relationship marketing
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Erfolgsfaktor
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Success factor
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USA
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United States
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Customer integration
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Customer retention
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Deutschland
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Dienstleistungssektor
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Germany
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Kundenbindung
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Kundenintegration
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Kundenwert
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Measurement
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Messung
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Organisatorischer Wandel
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Organizational change
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Service industry
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Service-Dominant Logic
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Service-dominant logic
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Angst
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Anxiety
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B-to-B-Marketing
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Bombay
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Bundling strategy
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Business model
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Business-to-business marketing
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Cancer
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Consumer behaviour
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Customer service
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Drengner, Jan
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Graf, Albert
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Jahn, Steffen
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Maas, Peter
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Harvard business review : HBR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Faculty & research / Insead : working paper series
2
Journal of service management
2
Management decision : MD
2
The journal of services marketing
2
Autonomous cooperation and control in logistics : contributions and limitations : theoretical and practical perspectives
1
Cornell hospitality quarterly : CQ
1
Dienstleistungscontrolling
1
Dienstleistungsmarken : Forum Dienstleistungsmanagement
1
European management journal
1
Handbook of global supply chain management
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
International journal of contemporary hospitality management
1
International journal of services, economics and management
1
Journal of business research : JBR
1
Journal of management information systems : JMIS
1
Journal of nonprofit & public sector marketing
1
Journal of service research : JSR
1
Service systems science
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
The Routledge handbook of service research insights and ideas
1
The TQM journal : the international review of organizational improvement
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Customer value from a customer perspective : a comprehensive review
Graf, Albert
;
Maas, Peter
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 59-87)
.
2014
Persistent link: https://www.econbiz.de/10010359525
Saved in:
2
Entstehung und Wahrnehmung des Service Value
Jahn, Steffen
;
Drengner, Jan
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 33-57)
.
2014
Persistent link: https://www.econbiz.de/10010359526
Saved in:
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