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Telecommunications industry
17
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17
Consumer behaviour
6
Dienstleistungsqualität
6
Konsumentenverhalten
6
Mobile phone
6
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Harvard-Business-Manager : das Wissen der Besten
Services marketing quarterly
Telecommunications policy : the international journal of digital economy, data sciences and new media
82
Journal of regulatory economics
22
Information economics and policy : IEP
21
The privatisation of European telecommunications
13
Detecon-Management-Report / Deutsche Ausgabe : DMR ; das Magazin für Management und Technologie
12
Discussion paper / Centre for Economic Policy Research
12
Telematics and informatics : an interdisciplinary journal on the social impacts of new technologies
11
Global business and organizational excellence : a review of research & best practices
10
Industrial and corporate change
9
International journal of business excellence
9
Business history
8
International journal of technology management : IJTM
8
Journal of retailing and consumer services
8
NBER working paper series
8
Review of industrial organization : RIO
8
SpringerLink / Bücher
8
Strategic change : SC ; briefings in entrepreneurial finance
8
Working paper / Indian Institute of Management, Ahmedabad
8
Working paper / National Bureau of Economic Research, Inc.
8
Applied economics
7
Intereconomics : review of European economic policy
7
International journal of business information systems : IJBIS
7
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
7
Viewpoint
7
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
7
Working paper
7
ILR review : the journal of work and policy
6
International journal of management and network economics : IJMNE
6
Journal of business ethics : JOBE
6
Netzwirtschaften & Recht : N & R ; Energie, Telekommunikation, Verkehr und andere Netzwirtschaften
6
The international journal of human resource management
6
The journal of media economics
6
African journal of business and economic research : AJBER
5
Economia e politica industriale
5
Faculty & research / Insead : working paper series
5
International journal of production economics
5
International journal of quality & reliability management
5
Journal of business research : JBR
5
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ECONIS (ZBW)
17
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1
What determines satisfaction with call centers? : the case of UK Telecom
Ribeiro, Hugo
;
Rodrigues, Ricardo Gouveia
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 404-424
Persistent link: https://www.econbiz.de/10013416988
Saved in:
2
Exploring online sentiment (OS) as a measure of customer experience (CX) for telecommunication services
Lappeman, James
;
Meyer, Seth
;
Miguel, Diana
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 257-276
Persistent link: https://www.econbiz.de/10013352800
Saved in:
3
The role of termination fee commitment in developing customer value in the telecommunication industry : an empirical study
Pedreño-Santos, Ana
;
García-Madariaga, Jesús
; …
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10012179191
Saved in:
4
Mobile phone service providers shift to no-contract plans : implications on customer retention
Tesfom, Goitom
;
Birch, Nancy J.
;
Culver, Jeffrey N.
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011859502
Saved in:
5
Die Lust am Lästern
Legere, John
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
3
,
pp. 50-56
Persistent link: https://www.econbiz.de/10011794891
Saved in:
6
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
7
Veränderung von unten
Fuhrmann, Michael
;
Raith, Jürgen
- In:
Harvard-Business-Manager : das Wissen der Besten
38
(
2016
)
3
,
pp. 64-71
Persistent link: https://www.econbiz.de/10011535166
Saved in:
8
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
9
Pioniere in Afrika
Ibrahim, Mohamed
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
2
,
pp. 72-77
Persistent link: https://www.econbiz.de/10009687121
Saved in:
10
Die Kundenversteher
Köder, Kerstin
;
Koth, Hardy
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
6
,
pp. 37-43
Persistent link: https://www.econbiz.de/10009744249
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