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~isPartOf:"Health care management review : HCM review"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"United States"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
United States
Dienstleistungsqualität
101
Service quality
101
Hospital
73
Krankenhaus
73
Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
33
USA
27
Gesundheitswesen
24
Health care system
24
Nursing profession
20
Pflegeberufe
20
Quality management
17
Qualitätsmanagement
17
Customer satisfaction
13
Kundenzufriedenheit
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
Arbeitsgruppe
10
Team
10
hospitals
10
patient satisfaction
10
Basisgesundheitsversorgung
9
Hospital financing
9
Krankenhausfinanzierung
9
Primary health care
9
quality improvement
9
Arbeitszufriedenheit
8
Corporate culture
8
Job satisfaction
8
Physicians
8
Unternehmenskultur
8
patient experience
8
quality
8
Ärzte
8
Großbritannien
6
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29
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29
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English
29
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Begun, James W.
2
Castle, Nicholas G.
2
Ozcan, Yasar A.
2
Abraham, Jean
1
Alexander, Jeffrey A.
1
Andreatta, Pamela B.
1
Antons, David
1
Bae, Sung-heui
1
Brannon, S. Diane
1
Brazil, Kevin
1
Brewer, Carol S.
1
Brown, Gordon D.
1
Carretta, Henry J.
1
Chou, Ann F.
1
Cichy, Patrick
1
Cline, Daniel D.
1
Cloutier, Michelle M.
1
Dasu, Sriram
1
DeLellis, Nailya O.
1
DelliFraine, Jami L.
1
Djukic, Maja
1
Doebbeling, Bradley N.
1
Etchegaray, Jason M.
1
Falwell, Alyson
1
Fatehi, Farida K.
1
Fitchett, George
1
Foege, J. Nils
1
Fraser, Irene
1
Fried, Bruce
1
Gaba, David M.
1
Grob, Rachel
1
Haley, D. Rob
1
Hall, Charles B.
1
Hannen, Julian
1
Hearld, Larry R.
1
Helmchen, Lorens A.
1
Hicks, Lanis L.
1
Huetten, Antje S. J.
1
Jennings, J'Aime C.
1
Jerome-D'Emilia, Bonnie
1
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Health care management review : HCM review
Journal of retailing and consumer services
241
International journal of hospitality management
209
Journal of business research : JBR
119
Working paper / National Bureau of Economic Research, Inc.
112
The journal of services marketing
111
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
70
The service industries journal
70
Journal of travel and tourism marketing
67
Journal of service research : JSR
52
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Cogent business & management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of air transport management
37
Journal of service management
35
Quality management journal : QMJ
33
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
Tourism management : research, policies, practice
30
International journal of services and operations management
29
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
27
International journal of services, economics and management
26
The TQM journal : the international review of organizational improvement
26
European journal of marketing : EJM
23
International journal of quality & reliability management
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
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ECONIS (ZBW)
29
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
3
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
4
The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.
;
Begun, James W.
- In:
Health care management review : HCM review
42
(
2017
)
2
,
pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
Saved in:
5
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
Saved in:
6
Quality outcomes among efficient and inefficient nursing homes : a national study
DeLellis, Nailya O.
;
Ozcan, Yasar A.
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 156-165
Persistent link: https://www.econbiz.de/10009747236
Saved in:
7
Benchmarking urban acute care hospitals : efficiency and quality perspectives
Nayar, Preethy
;
Ozcan, Yasar A.
;
Yu, Fang
;
Nguyen, Anh T.
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 137-145
Persistent link: https://www.econbiz.de/10009747245
Saved in:
8
Work environment factors other than staffing associated with nurses' ratings of patient care quality
Djukic, Maja
;
Kovner, Christine T.
;
Brewer, Carol S.
; …
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 105-114
Persistent link: https://www.econbiz.de/10009747255
Saved in:
9
The role of improvising in patient care
McKenna, Kalin
;
Leykum, Luci K.
;
MacDaniel, Reuben R.
- In:
Health care management review : HCM review
38
(
2013
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10009715848
Saved in:
10
Enhancing board oversight on quality of hospital care : an agency theory perspective
Jiang, H. Joanna
;
Lockee, Carlin
;
Fraser, Irene
- In:
Health care management review : HCM review
37
(
2012
)
2
,
pp. 144-153
Persistent link: https://www.econbiz.de/10009544786
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