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~isPartOf:"Health economics"
~isPartOf:"IZA Discussion Papers"
~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
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Service quality
Gesundheitswesen
161
Health care system
161
Gesundheitsversorgung
61
Health care
60
Dienstleistungsqualität
49
Gesundheitspolitik
42
Health policy
42
Gesundheitskosten
36
Health care costs
36
Domestic care
33
Häusliche Pflege
33
Hospital
30
Krankenhaus
30
Theorie
29
Theory
27
Großbritannien
25
United Kingdom
23
Gesundheit
20
Health
20
Customer satisfaction
17
Gesundheitsökonomik
17
Health economics
17
Kundenzufriedenheit
17
USA
17
services
17
Gesundheitsreform
16
Health care reform
16
Quality management
16
Qualitätsmanagement
16
United States
16
Dienstleistungssektor
15
Instandhaltung
14
Maintenance policy
14
unemployment
14
Deutschland
13
Dienstleistungsmanagement
13
Germany
13
Service management
13
India
12
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Online availability
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Undetermined
11
Free
4
Type of publication
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Article
49
Type of publication (narrower categories)
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Article in journal
49
Aufsatz in Zeitschrift
49
Case study
1
Fallstudie
1
Language
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English
49
Author
All
Karppinen, Henri
4
Huiskonen, Janne
3
Seppänen, Kaisa
3
Adil, Mohd
2
Asif, Muhammad
2
Fernando, Yudi
2
Koivuniemi, Jouni
2
Ahmad, Haseeb
1
Allanson, Paul
1
Ardyan, Elia
1
Arora, Hitesh
1
Arora, Padmasai
1
Awan, Muhammad
1
Awan, Muhammad Usman
1
Babayof, Ladan
1
Bagodi, Virupaxi
1
Barbosa, Belem
1
Bask, Anu
1
Bellamkonda, Raja Shekhar
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Campos, Domingos Fernandes
1
Castelli, Adriana
1
Castro, Felipe Nalon
1
Chen, Min M.
1
Chiarini, Andrea
1
Chiarini, Luca
1
Cookson, Richard
1
Dabestani, Reza
1
Dawson, Diane
1
Delavallade, Clara
1
Ebrahimi, Mohsen
1
Fabbri, Daniele
1
Fan, Ying
1
Farida, Naili
1
Ganesan, P.
1
Gopi, D.
1
Grabowski, David C.
1
Gravelle, Hugh
1
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Published in...
All
Health economics
IZA Discussion Papers
International journal of services and operations management
Journal of retailing and consumer services
65
The journal of services marketing
64
The service industries journal
59
Journal of business research : JBR
51
International journal of hospitality management
47
Journal of Services Marketing
47
Services marketing quarterly
45
Journal of service management
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
The TQM journal : the international review of organizational improvement
39
Public management review
37
Journal of service research : JSR
36
Health care management review : HCM review
34
Service business
34
Journal of health organization and management
33
Journal of health economics
30
International journal of quality & reliability management
28
International journal of productivity and quality management : IJPQM
27
International journal of contemporary hospitality management
26
Quality management journal : QMJ
26
Journal of service research
25
SpringerLink / Bücher
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
International journal of quality and service sciences
23
NBER working paper series
23
International journal of production economics
22
International journal of services, economics and management
21
NBER Working Paper
21
The international journal of bank marketing : IJBM
20
International journal of production research
19
International journal of services and operations management : IJSOM
19
Technological forecasting & social change : an international journal
19
Working paper / National Bureau of Economic Research, Inc.
19
Health marketing quarterly
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Total quality management & business excellence
18
European journal of operational research : EJOR
17
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
17
World Bank E-Library Archive
17
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ECONIS (ZBW)
49
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49
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1
Comparing healthcare quality : a common framework for both ordinal and cardinal data with an application to primary care variation in England
Allanson, Paul
;
Cookson, Richard
- In:
Health economics
31
(
2022
)
12
,
pp. 2593-2608
Persistent link: https://www.econbiz.de/10013461846
Saved in:
2
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
3
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
4
Paying for the view? : how nursing home prices affect certified staffing ratios
Heger, Dörte
;
Herr, Annika
;
Mensen, Anne
- In:
Health economics
31
(
2022
)
8
,
pp. 1618-1632
Persistent link: https://www.econbiz.de/10013279394
Saved in:
5
Assessing the impact of enforcement and compliance with minimum staffing standards on the quality of care in nursing homes : evidence from the Centers for Medicare and Medicaid
Ser...
Brunt, Christopher S.
- In:
Health economics
32
(
2023
)
2
,
pp. 235-276
Persistent link: https://www.econbiz.de/10014266797
Saved in:
6
Revealing customer dominant logic in healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
7
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
8
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
9
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi
;
Norizan Mat Saad
;
Mahmod Sabri Haron
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
Saved in:
10
Agility in healthcare
services
: a systematic literature exploration
Patri, Rojalin
;
Suresh, M.
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10012009028
Saved in:
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