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~isPartOf:"Health economics"
~isPartOf:"Journal of business research : JBR"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hospital
Dienstleistungsqualität
276
Service quality
276
Customer satisfaction
138
Kundenzufriedenheit
138
Consumer behaviour
111
Konsumentenverhalten
111
Beziehungsmarketing
103
Relationship marketing
103
Beschwerdemanagement
45
Complaint management
45
Customer service
35
Kundenservice
35
Krankenhaus
30
Dienstleistungssektor
25
Service industry
25
Service failure
23
Health care
21
Gesundheitsversorgung
20
Gesundheitswesen
20
Health care system
20
Service recovery
20
Viral marketing
19
Virales Marketing
19
Customer integration
17
Emotion
17
Kundenintegration
17
Einzelhandel
16
Product quality
16
Produktqualität
16
Retail trade
16
Brand management
14
Markenführung
14
Online retailing
14
Online-Handel
14
Brand image
12
China
12
Firm performance
12
Markenimage
12
Satisfaction
12
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Free
2
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Article
30
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30
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30
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English
30
Author
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Gallan, Andrew S.
2
Grabowski, David C.
2
Ali, Faizan
1
Allen, Thomas
1
Arnold, Todd J.
1
Arocena, Pablo
1
Augurzky, Boris
1
Bloom, Nicholas
1
Bojke, Chris
1
Broekman, Niels
1
Brosig-Koch, Jeannette
1
Brunt, Christopher S.
1
Brunt, Christopher, S.
1
Cegarra Navarro, Juan Gabriel
1
Cepeda Carrión, Gabriel A.
1
Chan, Jia
1
Chen, Min M.
1
Chen, Yan
1
Chua, Chew Lian
1
Daidone, Silvio
1
Danaher, Tracey S.
1
Deily, Mary Elizabeth
1
Devlin, Nancy
1
Dhakate, Nikhil
1
Eggleston, Karen
1
Fabbri, Daniele
1
Fichera, Eleonora
1
Focke, Axel
1
Garcia Prado, Ariadna
1
Gazzoli, Gabriel
1
Gutacker, Nils
1
Ham, Sunny
1
Han, Heesup
1
Hauck, Katharina
1
Hehenkamp, Burkhard
1
Helkkula, Anu
1
Hentschker, Corinna
1
Jensen, Gail A.
1
Joshi, Rohit
1
Kabadayi, Sertan
1
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Health economics
Journal of business research : JBR
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
40
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
32
NBER Working Paper
30
Health marketing quarterly
23
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Health economics review
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
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ECONIS (ZBW)
30
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1
Who benefits from quality competition in health care? : a theory and a laboratory experiment on the relevance of patient characteristics
Brosig-Koch, Jeannette
;
Hehenkamp, Burkhard
;
Kokot, Johanna
- In:
Health economics
32
(
2023
)
8
,
pp. 1785-1817
Persistent link: https://www.econbiz.de/10014329202
Saved in:
2
Surgeon supply and healthcare quality : are revision rates for hip and knee replacements lower in hospitals that employ more surgeons?
Van Gestel, Raf
;
Broekman, Niels
;
Müller, Tobias
- In:
Health economics
32
(
2023
)
10
,
pp. 2298-2321
Persistent link: https://www.econbiz.de/10014370692
Saved in:
3
Spillover effect of the Patient Drive Payment Model on skilled nursing facility therapy delivery among Medicare advantage enrollees
Rahman, Momotazur
;
Meyers, David
;
White, Elizabeth M.
; …
- In:
Health economics
32
(
2023
)
9
,
pp. 1887-1897
Persistent link: https://www.econbiz.de/10014329238
Saved in:
4
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
5
Assessing the impact of enforcement and compliance with minimum staffing standards on the quality of care in nursing homes : evidence from the Centers for Medicare and Medicaid Ser...
Brunt, Christopher S.
- In:
Health economics
32
(
2023
)
2
,
pp. 235-276
Persistent link: https://www.econbiz.de/10014266797
Saved in:
6
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
7
Selective referral or learning by doing? : an analysis of hospital volume-outcome relationship of vascular procedures
Červený, Jakub
- In:
Health economics
32
(
2023
)
6
,
pp. 1344-1361
Persistent link: https://www.econbiz.de/10014278050
Saved in:
8
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
9
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
10
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
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