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~isPartOf:"Human relations"
~isPartOf:"International journal of hospitality management"
~isPartOf:"SpringerLink / Bücher"
~person:"Ok, Chihyung"
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Arbeitszufriedenheit
3
Job satisfaction
3
Hotel industry
2
Hotellerie
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Tourism employees
2
Tourismusberufe
2
Arbeitskräfte
1
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Arbeitspsychologie
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Betriebsklima
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Beziehungsmarketing
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Burnout
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Core self-evaluation
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Customer orientation
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Customer satisfaction
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Customer service
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Emotion
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Emotional labor
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Intelligence
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Intelligenz
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Job demands-resources model
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Leistungsmotivation
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Ok, Chihyung
Karatepe, Osman M.
9
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7
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5
Han, Heesup
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Brymer, Robert A.
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Chen, Han
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Kong, Haiyan
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Lee, Choong-Ki
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Lee, Gyumin
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Human relations
International journal of hospitality management
SpringerLink / Bücher
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
2
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
3
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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