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~isPartOf:"Human resource management"
~isPartOf:"International journal of production economics"
~isPartOf:"SA journal of human resource management : SAJHRM"
~isPartOf:"The journal of services marketing"
~isPartOf:"The next available operator : managing human resources in Indian business process outsourcing industry"
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Call centre
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29
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Human resource management
International journal of production economics
SA journal of human resource management : SAJHRM
The journal of services marketing
The next available operator : managing human resources in Indian business process outsourcing industry
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
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ECONIS (ZBW)
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1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
Exploring employee retention and intention to leave within a call centre
Dhanpat, Nelesh
;
Modau, Faith D.
;
Lugisani, Phokela
; …
- In:
SA journal of human resource management : SAJHRM
16
(
2018
),
pp. 28-40
Persistent link: https://www.econbiz.de/10012111388
Saved in:
3
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
4
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
5
A multiple-group analysis of associations between emotional exhaustion and supervisor-rated individual performance : temporary versus permanent call-center workers
De Cuyper, Nele
;
Castanheira, Filipa
;
De Witte, Hans
; …
- In:
Human resource management
53
(
2014
)
4
,
pp. 623-633
Persistent link: https://www.econbiz.de/10010403208
Saved in:
6
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Saved in:
7
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
8
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van
;
Boonzaier, Billy
; …
- In:
SA journal of human resource management : SAJHRM
11
(
2013
)
1
,
pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Saved in:
9
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
10
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
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