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~isPartOf:"ITA études & documents / Institut du Transport Aérien"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Kundenzufriedenheit"
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Search: subject:"Luftverkehrsbetrieb"
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Kundenzufriedenheit
Airline
25
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Customer satisfaction
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Dienstleistungsqualität
6
Luftverkehr
6
Service quality
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airlines
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Lee, Choong-Ki
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ITA études & documents / Institut du Transport Aérien
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of air transport management
45
Journal of travel and tourism marketing
14
Journal of retailing and consumer services
7
Tourism management : research, policies, practice
7
Services marketing quarterly
6
International journal of business and economics
3
International journal of business policy and economics
3
Journal of business research : JBR
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism review
3
Asia Pacific journal of marketing and logistics
2
Contemporary economics
2
International journal of contemporary hospitality management
2
International journal of hospitality management
2
International journal of production economics
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Service business : an international journal
2
The journal of services marketing
2
The service industries journal
2
Transportation research / E : an international journal
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Advances in management accounting
1
Benchmarking : an international journal
1
Business and society review : a quarterly forum on the role of business in a free society
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Cogent business & management
1
Decision : official journal of Indian Institute of Management Calcutta
1
Economies et sociétés ; 49,3
1
Enlightening tourism : ET ; a pathmaking journal
1
Eurasian business review
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ECONIS (ZBW)
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
3
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
6
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
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