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~isPartOf:"ITA études & documents / Institut du Transport Aérien"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Service quality"
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Service quality
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ITA études & documents / Institut du Transport Aérien
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Journal of air transport management
74
Journal of travel and tourism marketing
18
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
8
Journal of revenue and pricing management
5
Services marketing quarterly
5
Transportation research / E : an international journal
5
International journal of contemporary hospitality management
4
International journal of industrial organization
4
Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Working paper / National Bureau of Economic Research, Inc.
3
Benchmarking : an international journal ; BIJ
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Economics of transportation : the official journal of the International Transportation Economics Association
2
IEEE transactions on engineering management : EM
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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1
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Flying to quality : cultural influences on online reviews
Stamolampros, Panagiotis
;
Korfiatis, Nikolaos
; …
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
3
,
pp. 496-511
Persistent link: https://www.econbiz.de/10011983334
Saved in:
3
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
6
The flight experiences of people with disabilities : an exploratory study
Poria, Yaniv
;
Reichel, Arie
;
Brandt, Yael
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
2
,
pp. 216-227
Persistent link: https://www.econbiz.de/10003978731
Saved in:
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