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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Service quality"
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Search: subject_exact:"Electronic market"
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Service quality
E-commerce
152
Electronic Commerce
152
Lieferantenmanagement
72
Supplier relationship management
72
Beziehungsmarketing
66
Relationship marketing
66
B-to-B-Marketing
61
Business-to-business marketing
61
Online retailing
45
Online-Handel
45
Consumer behaviour
31
Konsumentenverhalten
31
Customer satisfaction
27
Kundenzufriedenheit
27
Internet marketing
24
Online-Marketing
24
Dienstleistungsqualität
21
KMU
18
SME
18
Social Web
18
Social web
18
B2B
15
Digitalisierung
14
Digitization
14
Lieferkette
13
Supply chain
13
Marketing management
12
Marketingmanagement
12
Business model
11
Digital platform
11
Digitale Plattform
11
Geschäftsmodell
11
Internet
11
Confidence
10
Vertrauen
10
Website
10
Business network
9
Firm performance
9
Unternehmenserfolg
9
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21
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21
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21
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English
21
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Blankson, Charles
1
Brandon-Jones, Alistair
1
Chan, Tommy K. H.
1
Chang, Younghoon
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Corbitt, Brian
1
Coughlan, Joseph
1
Ellis-Chadwick, Fiona
1
Fang, Jiaming
1
Feng, Cheng-min
1
Goffnett, Sean P.
1
Hancock, Tyler
1
Hodges, Nancy
1
Huang, Yu-kai
1
Janita, M. Soledad
1
Joukar, A.
1
Kalia, Prateek
1
Kaur, Baljit
1
Kennedy, Aileen
1
Kim, Yaeeun
1
Kumar, J. Ajith
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zach W. Y.
1
Lee, Zui Chih
1
Lueg, Jason E.
1
Mariadoss, Babu John
1
Mehmood, Syeda Marium
1
Miranda, F. Javier
1
Oliveira, Pedro
1
Park, Myeong-cheol
1
Pomirleanu, Nadia
1
Prybutok, Victor R.
1
Roth, Aleda V.
1
Rudran, Raghunath
1
Sandhu, Kamaljeet
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of electronic customer relationship management : IJECRM
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Information systems and e-business management : ISeB
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of retailing
5
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ECONIS (ZBW)
21
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
3
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
6
Service quality scales in online retail : methodological issues
Kalia, Prateek
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 630-663
Persistent link: https://www.econbiz.de/10011661487
Saved in:
7
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
8
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
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