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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of production economics"
~subject:"Service quality"
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Search: subject_exact:"Electronic market"
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Service quality
E-commerce
232
Electronic Commerce
232
Online retailing
97
Online-Handel
97
Lieferantenmanagement
83
Supplier relationship management
83
Beziehungsmarketing
70
Relationship marketing
70
B-to-B-Marketing
60
Business-to-business marketing
60
Lieferkette
51
Supply chain
51
Consumer behaviour
44
Konsumentenverhalten
44
Digital platform
34
Digitale Plattform
34
Customer satisfaction
30
Kundenzufriedenheit
30
Internet marketing
27
Online-Marketing
27
Einzelhandel
26
Retail trade
26
Social Web
25
Social web
25
Dienstleistungsqualität
24
Distribution channel
19
KMU
19
SME
19
Vertriebsweg
19
Internet
18
Digitalisierung
17
Digitization
17
B2B
15
Preismanagement
15
Pricing strategy
15
Business model
14
Game theory
14
Geschäftsmodell
14
Logistics
14
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24
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24
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24
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English
24
Author
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Bian, Yiwen
1
Chan, Tommy K. H.
1
Chang, Younghoon
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Corbitt, Brian
1
Coughlan, Joseph
1
Edwards, David
1
Ellis-Chadwick, Fiona
1
Feng, Cheng-min
1
Gao, Jie
1
Goffnett, Sean P.
1
Hancock, Tyler
1
Hodges, Nancy
1
Huang, Shoujun
1
Huang, Yu-kai
1
Janita, M. Soledad
1
Jenamani, Mamata
1
Joukar, A.
1
Kaur, Baljit
1
Kennedy, Aileen
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Peter K. C.
1
Lee, Zach W. Y.
1
Lee, Zui Chih
1
Li, Guo
1
Li, Xiaoxiao
1
Li, Zhipeng
1
Liao, Yi
1
Liu, Mengqi
1
Lueg, Jason E.
1
Mariadoss, Babu John
1
Mehmood, Syeda Marium
1
Miranda, F. Javier
1
Munson, Charles L.
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of electronic customer relationship management : IJECRM
International journal of production economics
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of retailing
5
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ECONIS (ZBW)
24
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1
Return freight insurance strategies for the online retailer and insurance company
Li, Xiaoxiao
;
Gao, Jie
;
Bian, Yiwen
- In:
International journal of production economics
256
(
2023
),
pp. 1-31
Persistent link: https://www.econbiz.de/10014302291
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
4
Improving the effectiveness of online healthcare platforms : an empirical study with multi-period patient-doctor consultation data
Yang, Yefei
;
Zhang, Xiaofei
;
Lee, Peter K. C.
- In:
International journal of production economics
207
(
2019
),
pp. 70-80
Persistent link: https://www.econbiz.de/10011957685
Saved in:
5
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
6
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
7
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
8
Managing skill certification in online outsourcing platforms : a perspective of buyer-determined reverse auctions
Li, Zhipeng
;
Zhou, Xiaoyu
;
Huang, Shoujun
- In:
International journal of production economics
238
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012591995
Saved in:
9
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
10
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
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