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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"The journal of services marketing"
~subject:"Service quality"
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Search: subject_exact:"Electronic market"
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Service quality
E-commerce
160
Electronic Commerce
160
Beziehungsmarketing
75
Relationship marketing
75
Lieferantenmanagement
71
Supplier relationship management
71
B-to-B-Marketing
61
Business-to-business marketing
61
Online retailing
61
Online-Handel
61
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
33
Kundenzufriedenheit
33
Internet marketing
28
Online-Marketing
28
Dienstleistungsqualität
25
Social Web
22
Social web
22
Internet
17
KMU
17
SME
17
Digitalisierung
16
Digitization
16
B2B
15
Confidence
12
Marketing management
12
Marketingmanagement
12
Vertrauen
12
Business model
11
Digital platform
11
Digitale Plattform
11
Einzelhandel
11
Geschäftsmodell
11
Retail trade
11
Viral marketing
11
Virales Marketing
11
Website
11
Innovation adoption
10
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25
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25
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25
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English
25
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Arsalan Najmi
2
Carlson, Jamie
2
Ahmad, Hassan
1
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Ali, Fayaz
1
Butt, Asad
1
Chan, Tommy K. H.
1
Chang, Younghoon
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Chowdhury, Noman H.
1
Corbitt, Brian
1
Coughlan, Joseph
1
Dimitriadis, Sergios
1
Ellis-Chadwick, Fiona
1
Feng, Cheng-min
1
Francis, Julie E.
1
Goffnett, Sean P.
1
Goode, Mark M. H.
1
Gounaris, Spiros
1
Hancock, Tyler
1
Harris, Lloyd C.
1
Hodges, Nancy
1
Huang, Yu-kai
1
Janita, M. Soledad
1
Joseph-Mathews, Sacha
1
Joukar, A.
1
Kaur, Baljit
1
Kennedy, Aileen
1
Kim, Yaeeun
1
Klaus, Philipp
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zach W. Y.
1
Lee, Zui Chih
1
Lueg, Jason E.
1
Mariadoss, Babu John
1
Mehmood, Syeda Marium
1
Miranda, F. Javier
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of electronic customer relationship management : IJECRM
The journal of services marketing
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of retailing
5
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All
ECONIS (ZBW)
25
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25
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1
Wow, the make-up AR app is impressive : a comparative study between China and South Korea
Butt, Asad
;
Ahmad, Hassan
;
Muzaffar, Asif
;
Ali, Fayaz
; …
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 73-88
Persistent link: https://www.econbiz.de/10012798384
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
4
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
5
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
6
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
7
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
8
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
9
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
10
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
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