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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Firm performance"
~subject:"Service quality"
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Search: subject_exact:"Electronic market"
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Firm performance
Service quality
E-commerce
143
Electronic Commerce
143
Lieferantenmanagement
69
Supplier relationship management
69
Beziehungsmarketing
64
Relationship marketing
64
B-to-B-Marketing
59
Business-to-business marketing
59
Online retailing
39
Online-Handel
39
Consumer behaviour
27
Konsumentenverhalten
27
Customer satisfaction
24
Kundenzufriedenheit
24
Internet marketing
23
Online-Marketing
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Social Web
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Social web
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KMU
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SME
17
Dienstleistungsqualität
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B2B
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Digitalisierung
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Digitization
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Marketing management
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Marketingmanagement
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Business model
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Digital platform
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Digitale Plattform
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Geschäftsmodell
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Confidence
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Internet
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Lieferkette
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Supply chain
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Vertrauen
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English
25
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Arsalan Najmi
2
Niu, Yongge
2
Ahmed, Waqar
1
Akhtar, Pervaiz
1
Al-nassar, Bilal Ali Yaseen
1
Awan, Usama
1
Chan, Tommy K. H.
1
Chang, Younghoon
1
Chen, Daniel Qi
1
Chennamaneni, Pavan Rao
1
Chong, Alain Yee Loong
1
Chromjakova, Felicita
1
Corbitt, Brian
1
Coughlan, Joseph
1
Deng, Fumin
1
Ellis-Chadwick, Fiona
1
Esmaili, Ebrahim
1
Feng, Cheng-min
1
Gao, Wei
1
Gide, Ergun
1
Goffnett, Sean P.
1
Gregory, Gary D.
1
Gruen, Thomas
1
Hancock, Tyler
1
Hao, Andy W.
1
Hemmati, Amin
1
Hodges, Nancy
1
Huang, Yu-kai
1
Janita, M. Soledad
1
Jewell, Rod
1
Joukar, A.
1
Karavdic, Munib
1
Kaur, Baljit
1
Kennedy, Aileen
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zach W. Y.
1
Lee, Zui Chih
1
Liu, Yi
1
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
45
International journal of electronic marketing and retailing : IJEMR
23
Journal of internet commerce
20
International journal of hospitality management
19
Journal of business research : JBR
19
The service industries journal
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Cogent business & management
13
International journal of business information systems : IJBIS
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Electronic commerce research and applications
10
International journal of production economics
10
Journal of electronic commerce research : JECR
10
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
Information systems and e-business management : ISeB
8
International journal of electronic business
8
International journal of retail and distribution management
8
Journal of strategic marketing
8
Technological forecasting & social change : an international journal
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Journal of open innovation : technology, market, and complexity
7
Journal of retailing
7
Managing service quality : MSQ ; an international journal
7
Administrative Sciences : open access journal
6
Electronic commerce research
6
International journal of business excellence : IJBEX
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Asia Pacific journal of marketing and logistics
5
Business process management journal
5
Electronic markets : the international journal on networked business
5
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ECONIS (ZBW)
25
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1
Hustle for survival or bustle for revival : effects of Guanxi orientation and order of entry for China's electronic business ventures
Zhou, Liying
;
Niu, Yongge
;
Wang, Valerie Lynette
;
Tang, …
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 370-381
Persistent link: https://www.econbiz.de/10012501914
Saved in:
2
Avoiding crisis-driven business failure through digital dynamic capabilities. B2B distribution firms during the COVID-19 and beyond
Zia, Najam ul
;
Shamim, Saqib
;
Zeng, Jing
;
Awan, Usama
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 14-29
Persistent link: https://www.econbiz.de/10014433594
Saved in:
3
How does customer orientation (in)congruence affect B2B electronic commerce platform firms' performance?
Liu, Yi
;
Chen, Daniel Qi
;
Gao, Wei
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 18-30
Persistent link: https://www.econbiz.de/10012285125
Saved in:
4
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
5
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
6
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
7
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
8
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
9
Effect of entrepreneurial orientation, collectivistic orientation and swift Guanxi with suppliers on market performance : a study of e-commerce enterprises
Niu, Yongge
;
Deng, Fumin
;
Hao, Andy W.
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 35-46
Persistent link: https://www.econbiz.de/10012285320
Saved in:
10
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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