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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
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Customer satisfaction
Switching behaviour
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
Journal of business research : JBR
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Journal of service management
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Managing service quality : MSQ ; an international journal
3
The journal of business & industrial marketing
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Asia Pacific journal of marketing and logistics
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European journal of marketing : EJM
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of service theory and practice : JSTP
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Bangladesh journal of political economy
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Cahiers de recherche / HEC Montréal, Institut d'Economie Appliquée
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Corporate reputation review
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Department of Economics working paper
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E3 Journal of Business Management and Economics.
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Electronic markets : the international journal on networked business
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Gabler Edition Wissenschaft
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Human systems management : HSM
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International journal of bank marketing
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What drives Gen Y loyalty? Understanding the mediated moderating roles of
switching
costs
and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
2
Securing business-to-business relationships : the impact of
switching
costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
3
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
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