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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Beziehungsmarketing"
~subject:"Relationship marketing"
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Beziehungsmarketing
Relationship marketing
Customer service
12
Kundenservice
12
Dienstleistungsqualität
6
Service quality
6
Lieferantenmanagement
5
Supplier relationship management
5
Customer satisfaction
4
Kundenzufriedenheit
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Consumer behaviour
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Konsumentenverhalten
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Salespeople
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Emotion
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Theorie
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Theory
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Adaptive selling
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Ambidexterity
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Ambidextrous organization
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B-to-B-Marketing
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Beschwerdemanagement
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Bundling strategy
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Business ethics
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Business-to-business marketing
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Buyer-supplier relationship
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China
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Competitive advantage
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Complaint management
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Coping behaviors
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Cost accounting
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Beeler, Lisa L.
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Campbell, Colin L.
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Chaker, Nawar N.
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Delpechitre, Duleep
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Ferraro, Carla
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Liu, Ying
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Plangger, Kirk
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Prior, Daniel D.
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Industrial marketing management : the international journal for industrial and high-tech firms
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
32
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
International journal of services, economics and management
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Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
2
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
3
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
4
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
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