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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"SA journal of human resource management : SAJHRM"
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Search: subject:"Callcenter"
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Call centre
14
Callcenter
14
Arbeitskräfte
6
Workforce
6
Arbeitszufriedenheit
3
Burnout
3
Dienstleistungsqualität
3
Employee retention
3
Job satisfaction
3
Mitarbeiterbindung
3
Service quality
3
South Africa
3
Südafrika
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Arbeitsverhalten
2
Gewerkschaftsmitgliedschaft
2
Großbritannien
2
India
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Indien
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Work behaviour
2
Arbeitsbeziehungen
1
Arbeitsgestaltung
1
Arbeitsmobilität
1
Arbeitspsychologie
1
Association
1
Association of Call Centre Workers ACCW
1
Auslandsverlagerung
1
Beziehungsmarketing
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Call centres
1
Comparison
1
Customer satisfaction
1
Customer service
1
Dienstleistungsberufe
1
Dienstleistungsmanagement
1
Efficiency
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Effizienz
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Employment relations
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Financial services
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English
14
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Ashill, Nicholas J.
1
Bain, Peter
1
Banks, Diane
1
Boonzaier, Billy
1
Boonzaier, Michèle
1
Buitendach, Johanna H.
1
Charlwood, Andy
1
Cheong, KiJu
1
Choi, Sujeong
1
D'Cruz, Premilla
1
Dalin, Rolf
1
Dhanpat, Nelesh
1
Ellway, Benjamin Piers William
1
Feinberg, Richard A.
1
Kanengoni, Herbert
1
Lugisani, Phokela
1
Lukea-Bhiwajee, Soolakshna D.
1
Mabojane, Rethabile
1
Modau, Faith D.
1
Naidoo, Perunjodi
1
Noronha, Ernesto
1
Phiri, Mbail
1
Pillay, Kreshona
1
Ramseook-Munhurrun, Prabha
1
Rensburg, Yolandi Janse van
1
Rod, Michel
1
Roodt, Gert
1
Rothmann, Sebastiaan
1
Sarkar, Santanu
1
Strandberg, Christer
1
Tartanoğlu, Şafak
1
Taylor, Phil
1
Visser, Willie A.
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Industrial relations journal
Managing service quality : MSQ ; an international journal
SA journal of human resource management : SAJHRM
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
NBER working paper series
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
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ECONIS (ZBW)
14
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1
Exploring employee retention and intention to leave within a call centre
Dhanpat, Nelesh
;
Modau, Faith D.
;
Lugisani, Phokela
; …
- In:
SA journal of human resource management : SAJHRM
16
(
2018
),
pp. 28-40
Persistent link: https://www.econbiz.de/10012111388
Saved in:
2
Beyond informality : effectiveness of a new actor for representing call centre workers in Turkey
Tartanoğlu, Şafak
- In:
Industrial relations journal
46
(
2015
)
5/6
,
pp. 381-397
Persistent link: https://www.econbiz.de/10011416060
Saved in:
3
Psychological capital, job demands and organisational commitment of employees in a call centre in Durban, South Africa
Pillay, Kreshona
;
Buitendach, Johanna H.
;
Kanengoni, Herbert
- In:
SA journal of human resource management : SAJHRM
12
(
2014
)
1
,
pp. 249-261
Persistent link: https://www.econbiz.de/10011348645
Saved in:
4
Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
5
Do cultural differences explain differences in attitudes towards unions? : culture and attitudes towards unions among call centre workers in Britain and India
Sarkar, Santanu
;
Charlwood, Andy
- In:
Industrial relations journal
45
(
2014
)
1
,
pp. 56-76
Persistent link: https://www.econbiz.de/10010336571
Saved in:
6
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
7
The job demands-resources model of work engagement in South African call centres
Rensburg, Yolandi Janse van
;
Boonzaier, Billy
; …
- In:
SA journal of human resource management : SAJHRM
11
(
2013
)
1
,
pp. 259-271
Persistent link: https://www.econbiz.de/10010385395
Saved in:
8
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
9
The efficiency and quality dilemma : what drives South African call centre management performance indicators?
Banks, Diane
;
Roodt, Gert
- In:
SA journal of human resource management : SAJHRM
9
(
2011
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10009574182
Saved in:
10
The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
Saved in:
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