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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Cognition"
~subject:"Relationship marketing"
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Cognition
Relationship marketing
Emotion
27
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of business research : JBR
68
Journal of retailing and consumer services
52
International journal of hospitality management
42
Journal of business ethics : JOBE
22
The journal of services marketing
22
The journal of brand management : an international journal
20
Psychology & marketing
19
Journal of behavioral decision making
18
The journal of product & brand management
16
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
Journal of business and psychology
14
Journal of consumer research : JCR ; an interdisciplinary bimonthly
11
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
11
European journal of marketing : EJM
10
International journal of contemporary hospitality management
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of hospitality marketing & management
10
Asia Pacific journal of marketing and logistics
9
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service theory and practice : JSTP
9
Service business
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SpringerLink / Bücher
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The service industries journal
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Cogent business & management
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European management journal
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Journal of marketing management : MM
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Journal of service management
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Journal of service research : JSR
8
The journal of business & industrial marketing
8
European journal of marketing
7
Global business review
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Tourism management perspectives : TMP
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of advertising : the review of marketing communications
6
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ECONIS (ZBW)
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1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
2
Empathy, CIO-CEO relationship, and digital transformation
Liu, Lu
;
Du, Kui
;
Li, Gaoyong
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014303441
Saved in:
3
Understanding trust in ms-commerce : the roles of reported experience, linguistic style, profile photo, emotional, and cognitive trust
Leong, Lai-Ying
;
Hew, Teck-Soon
;
Ooi, Keng-Boon
;
Chong, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012494904
Saved in:
4
Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis
Wang, Xiaolei
;
Lu, Jiandong
;
Ow, Terence T.
;
Feng, Yuqiang
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012494912
Saved in:
5
Mapping sentiments to themes of customer reactions on social media during a security hack : a justice theory perspective
Ivaturi, Koteswara
;
Bhagwatwar, Akshay
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012300871
Saved in:
6
Unveiling the dark side of social networking sites : personal and work-related consequences of social networking site addiction
Moqbel, Murad
;
Kock, Ned F.
- In:
Information & management : the internat. journal of …
55
(
2018
)
1
,
pp. 109-119
Persistent link: https://www.econbiz.de/10011813543
Saved in:
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