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~isPartOf:"International journal of business and economics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Emotion"
~subject:"Kabelfernsehen"
~subject:"Konsumentenverhalten"
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Search: subject_exact:"Kundendienst"
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Emotion
Kabelfernsehen
Konsumentenverhalten
Customer service
27
Kundenservice
27
Beziehungsmarketing
17
Relationship marketing
17
Customer satisfaction
16
Kundenzufriedenheit
16
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
12
Beschwerdemanagement
6
Complaint management
6
customer service
4
Arbeitszufriedenheit
3
Australia
3
Australien
3
Job satisfaction
3
Service recovery
3
Cable television
2
Dienstleistungssektor
2
Einzelhandel
2
Ethiopia
2
Hotel industry
2
Hotellerie
2
KMU
2
Mobile communications
2
Mobilkommunikation
2
Retail trade
2
SME
2
Schweden
2
Service failure
2
Service industry
2
Sweden
2
marketing
2
Äthiopien
2
Advertising
1
Air passenger transport
1
Air transport
1
Airline
1
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Article
14
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14
Aufsatz in Zeitschrift
14
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English
14
Author
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Haberern, Lauren
2
Benoit, Sabine
1
Bish, Rachael
1
Chen, Martin
1
Cheng, Yu-chi
1
Chih, Wen-hai
1
Coleman, Linda Jane
1
Guan, Xinhua
1
Holmqvist, Jonas
1
Hsu, Li-chun
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
1
Larivière, Bart
1
Lundberg, Heléne
1
Mena, Miguela
1
Sjödin, Ulrika
1
Sweet, Tia
1
Tsai, Chia-ching
1
Van Vaerenbergh, Yves
1
Vermeir, Iris
1
Wang, Kai-yu
1
Weerapon Thongma
1
Wittkowski, Kristina
1
Yang, Yung-kai
1
Öhman, Peter
1
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Published in...
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International journal of business and economics
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
48
International journal of hospitality management
40
The journal of services marketing
38
Journal of business research : JBR
27
International journal of contemporary hospitality management
16
Psychology & marketing
15
Services marketing quarterly
14
Journal of hospitality marketing & management
12
Journal of service research
12
Journal of service management
10
Journal of service research : JSR
10
Journal of service theory and practice
9
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service theory and practice : JSTP
7
Service business
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
The service industries journal
6
Academy of Management journal : AMJ
5
Cogent business & management
5
Journal of air transport management
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The Cornell hospitality quarterly
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Business horizons
4
European journal of marketing
4
Ilmenauer Schriften zur Betriebswirtschaftslehre
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
SpringerLink / Bücher
4
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ECONIS (ZBW)
14
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1
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
2
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
3
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
6
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
7
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
8
Transaction convenience in the payment stage : rhe retailers' perspective
Lundberg, Heléne
;
Öhman, Peter
;
Sjödin, Ulrika
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 434-454
Persistent link: https://www.econbiz.de/10010422328
Saved in:
9
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
10
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
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