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~isPartOf:"International journal of business and economics"
~language:"eng"
~subject:"Hotel industry"
~subject:"Marketing management"
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Hotel industry
Marketing management
Customer service
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Kundenservice
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Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
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Relationship marketing
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Dienstleistungsqualität
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customer service
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marketing
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Job satisfaction
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Chen, Po-Ju
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Haberern, Lauren
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Shih, Hui-Wen
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Weerapon Thongma
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International journal of business and economics
International journal of hospitality management
17
International journal of contemporary hospitality management
5
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Tourism management : research, policies, practice
2
Acta scientiarum polonorum / Oeconomia : czasopismo naukowe założone w 2001 roku przez polskie uczelnie rolnicze
1
Advances in services marketing
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Baltic journal of management
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Bloomberg series
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California management review
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Cornell hospitality quarterly : CQ
1
EBL-Schweitzer
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Electronic markets : EM ; the international journal of electronic commerce and business media
1
Employee relations
1
Enlightening tourism : ET ; a pathmaking journal
1
Enterprise information systems
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Forum Marketing
1
Global logistics : new directions in supply chain management
1
Handbook of research on customer equity in marketing
1
Harvard business review : HBR
1
Intercultural business communication and simulation and gaming methodology
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International journal of business
1
International journal of business excellence : IJBEX
1
International journal of management and economics
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International journal of management practice : IJMP
1
International journal of managerial and financial accounting
1
International journal of retail & distribution management
1
International journal of services, economics and management
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Nankai business review international
1
Services marketing quarterly
1
The journal of business & industrial marketing
1
The results-driven manager series
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Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
2
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
3
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
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